Solution Architect in ec4u expert consulting AG. Working in the Swisscom Omni Channel Enablement transformation project as full time DevOps Engineer in an Agile Scrum Team, taking care of the web frontend (Angular), Java Spring microservices and Siebel backend integrations.

Software Engineer in Agile Scrum Team, responsible for multiple areas on the CRM area, Siebel frontend Open UI, Siebel core components, CTI Integration and backend integration (Siebel EAI + JAVA), automated unit test using Selenium & Jenkins

Local Team Manager in ec4u Spain Smart Shore Center Barcelona. Project wrap-up in the customer premises and Principal Siebel CRM consultand in the Customer Billing Marketing (CBM) Team in charge of design and development different topics on CRM application: • Customer, address and contact handling • Billing profiles management • Service request & activities • Customer trouble management and trouble ticketing • Customer notifications • Sales lead & opportunities • Marketing campaign administration, load & execution

-Analyse the requirements on pre-sales, sales and service business processes for CRM solution.-Plan, customize, develop and test solutions supported by implementation partners.-Support and train both key users and management  in a pan-European environment.-Took part in IT projects, IT change requests and 3rd line IT support, documentation and structured knowledge transfer to our colleagues of IT Operations.-Collaborate with and coordinate external IT consultants and developers.-Assist as project lead in international IT projects.

Head of Siebel CBM Delivery Team at Swisscom Schweiz. Siebel factory team lead of Siebel CRM Customer Billing Marketing (CBM) Team in charge of the next topics in CRM application:-Customer, Address and Contact Handling-Billing Profiles management-Service Request & Activities-Customer Trouble Management and Trouble Ticketing-Customer Notifications-Sales Lead & Opportunities-Marketing Campaign Administration, Load & ExecutionMy responsibilities as team lead includes:-Management, planning and control of CBM Delivery Team in charge functional and technical design documentation, development, delivery and unit testing in CBM functional area of the CRM application.-Change request analysis, business requirements clarification impact assessment, effort estimation, and resource planning.-Achieve the adoption of Siebel CRM as Sales & Marketing tool for the Direct Marketing Center of Swisscom migrating from old legacy systems.

Developer and CRM functional-technical consultant in Bern Switzerland, integrated in customer Siebel delivery team. Responsabilities:On site test support, defect analysis and bug fixing; during functional testing and performance testing phases.Change request impact analysis and detail technical design.Development of major and maintenance releases in mixed development teams with customer and external providers.

CRM Analyst and Consultant in Accenture MSC, (Madrid Solution Centre) delivery centre specialised in CRM solutions for Telecommunications companies. Developer and Technical-Functional consultant in international CRM development projects.Supervisor of Customer Interaction Management development team, six members team, during technical design, build and bug fixing and changer request management.Defect analysis and bug fixing; during functional testing and performance testing phases.Documentation of functional and technical design, use cases, test cases, data mapping, environment migration process.

OneCRM project for Swisscom AG mayor telecommunication operator in Switzerland. Siebel CRM Analyst and Developer in a fix mobile systems convergence project. Team lead in Siebel development team, working extensively as developer and technical-functional consultant.On site (Bern, Switzerland) requirement analysis and design of detailed functional solution with constant exposure to client Solution Design team.Develop Siebel customization with Siebel Tools on GUI and logical elements. Process automation with, but not only, Workflow Process, eScript, IO, Data Map.

Project for UPC-RO mayor cable operator in Romania. Adaptation of AMDOCS clarify solution to the UPC Romanian branch. Responsibilities in functional and technical detail design, development, test design, deployment support, bug fixing and testing support.

Project for British Telecom - Global Services. CRM Implementation, AMDOCS Clarify implementation and OSS interface automation project. Requirement analysis, development, deploys and integration test support in the customer premises, Watford-UK. Clarify, Java Web Services, Weblogic 7.5.

Siebel CRM project for Proximus-BMB Belgium mobile telephony operator. Siebel 7.7 and Siebel 7.8 development. Responsibilities customer service processes technical design, Siebel configuration testing and solution deployment.