Virginia Dornheim Email & Phone Number

Bayern, Germany

● Envisioning and creating illustrations that convey the idea and demands of the customer● Adhere to the client’s specific needs (e.g. depicted mood, sensation, message, etc.), as well as creating terms for Concepts, First Viewing, File Delivery, Ownership, Requests, Delays and Terminations● Finalizing contracts to clarify terms and conditions for both the client and designer● Create the desired works, while maintaining communication with the client by providing rough drafts and status updates● Fulfill desired revisions and alterations within the contracted deadline until the client is satisfied and the project considered completed by both parties● Manage Self-promotion by approaching potential customers and seeking new sources of work through regular Portfolio updates● Self-promotion through streaming and uploading content to social media and Youtube.

Los Angeles, California, United States

Perform intricate dynamic content analysis in order to assess text, audio, image and video content Implement localized market and cultural knowledge skills to create new taxonomic classifications for any content in the digital advertising space, including but not limited to text, images, videos, mobile apps, websites, and search queries to teach Google’s AI to identify and classify new words, phrases and images and improve the performance of machine learning models. Train other colleagues to adhere and understand the evolving taxonomies used for advertisements presented on Youtube videos, mobile apps, the PlayStore and other Google properties. Identify and report content that falls under The Children's Online Privacy Protection Act (COPPA) laws in order to stop the collection of personal data from children without parental knowledge or consent.Report findings of material that is suspect of the depictions of minors engaged in sexual acts through Google’s internal reporting procedures.Provide quality control for the work of external raters.

Venice, California

Perform intricate dynamic content analysis in order to assess text, audio, image and video content Implement localized market and cultural knowledge skills to create new taxonomic classifications for any content in the digital advertising space, including but not limited to text, images, videos, mobile apps, websites, and search queries to teach Google’s AI to identify and classify new words, phrases and images and improve the performance of machine learning models. Train other colleagues to adhere and understand the evolving taxonomies used for advertisements presented on Youtube videos, mobile apps, the PlayStore and other Google properties. Identify and report content that falls under The Children's Online Privacy Protection Act (COPPA) laws in order to stop the collection of personal data from children without parental knowledge or consent.Report findings of material that is suspect of the depictions of minors engaged in sexual acts through Google’s internal reporting procedures.Provide quality control for the work of external raters.

● Creation and moderation of community forums and social media presence for Facebook, Twitter, Twitch, Mobcrush and YouTube.● Editing and creation of advertisement content: text, images and videos to provider’s unique specifications.● Creation and maintenance of a community content plan to provide interesting and dynamic game events and features.● Production of unique visuals such as banners and videos in Adobe Photoshop and After Effects to be used in game and on social media.● Contact and maintain relationships with individual streaming personalities and streaming services to create user-generated content for mobile streaming services and YouTube.● Execute live streams, talking and interacting with players and simultaneously answering inquiries through Twitch, Mobcrush, and Discord. Editing and uploading generated content to YouTube and Facebook.● Provide quality assurance and playtest services for the mobile title Days of Discord.● Handle elevated customer support issues and delegation of CS team focusing on customer satisfaction and feedback.● Document and report player feedback and issues in a constructive manner.

Greater Los Angeles Area

● Create and uphold a positive and engaging social media presence● Maintain and populate social media accounts such as Facebook, Twitter, YouTube and Twitch with unique written and visual content.● Complete in-game GM tasks, uphold the community standards, provide a community contact aside from CS and facilitate various social interactions.● Create graphic design content using assets as well as produce new assets with personal illustrations.● Oversee a CS team dedicated to Legion of Heroes while keeping up customer satisfaction and creating and improving internal evolving CS workflows. ● Create a moderation process for social media sites, forums and in-game to execute through Admin Tools.● Provide a point of contact outside of the game for emergencies as well as game downtimes.● Handle Google review responses for Legion of Heroes. Create a bilingual review answer database to ease the workflow for different language speaking Community Managers.● Document player satisfaction and feedback in a constructive manner to forward to the production and QA team.● Lead the Nexon M Twitch channel, including setup, video scripts, editing and overseeing a small team during live streams. ● Execute live streams, talking and interacting with players while visible on webcam and simultaneously answering inquiries through Twitch and in-game chat.

Glendale, California

● Created storyboard art for a Disney Infinity 2 trailer.

Santa Monica

● Completed quality assurance checks and provided German translations for mobile game titles.

Provide support for German, British and Canadian Accounts on Amazon in English, German and French.Duties and tasks include:● Perform under high stress situations with strict deadlines.● Respond to all customer inquiries and resolve any complaints within a 24 hour time limit.● Focus on individual customers to respond to and resolve their inquiries in a timely and professional manner to improve customer relations.● Responsible for issuing refunds and goodwill credits.● Create daily reports, gather data and document specific statistics.● Create Shelf Lists and proof them for any potential issues.● Analyze all Amazon statistics to improve service and meet Amazon’s strict Seller Performance Rules.

Subject to non-disclosure agreement; no further details available

El Segundo

Worked for Activision as a Game Master and German Verification Agent on Call of Duty ELITEDuties and tasks include:● Responsible for the complete English-to-German translation / localization of newsletters, website content, and legal documentation.● Created streamlined reporting flows which led to visibly improved efficiency and accuracy.● Responsible for the creation, validation, and verification of daily operations, contests, reports, etc.● Utilized in-depth statistical analysis from varied data sets, with the aim of ensuring proper conduct by users.● Performed / monitored various community management duties for the Call of Duty ELITE website, including: moderation of forum posts, rectify breaches in the code of conduct, take actions against problematic users, etc.

Business

Education record