• Analyze and resolve customer technical issues via email, phone, and support channels (Salesforce, Omnichannel)• Collaborate with Product Development and Consulting teams to deliver solutions for software and process improvements• Communicate technical issues with various internal teams (Product Management, Development, Sales, and QA)• Escalate complex problems to R&D, providing detailed descriptions and analysis• Recreate customer environments to identify root causes of issues• Test software updates, upgrades, and hotfixes• Expand and maintain the company Knowledge Base• Mentor Associate and Technical Support Engineers• Participate in regular support team meetings

• Analyzed and defined WMS requirements.• Developed, tested, and maintained WMS software.• Created Java bug fixes and ensured quality through rigorous testing using JavaEE, Oracle SQL, and MSSQL.• Participated in site commissioning.• Developed design specs, test plans, and release notes.• Assisted in setup and configuration.• Ensured system reliability and customized solutions.• Conducted QA, bug resolution, and system maintenance.• Collaborated cross-functionally.• Utilized ASRS, AutoStore, Conveyor, AGV, and Logistic Planning.• Provided support and maintained documentation.• Assisted and trained junior engineers.

• Assist in setting up and maintaining broadcasting equipment.• Support IT team in monitoring broadcast workflows.• Help troubleshoot technical issues during live broadcasts.• Participate in testing new broadcasting technologies.• Provide general support to the IT department.

• Assist in analyzing system requirements and translating them into technical specifications.• Support in the design, development, and testing of software systems and applications.• Assist in documenting system processes, procedures, and user guides.• Participate in meetings and discussions to gather user feedback and requirements.• Provide technical support and assistance to end-users as needed.

• Customer Service: Provide excellent service by taking orders and ensuring customer satisfaction.• Beverage Preparation: Prepare a variety of beverages according to standards.• Team Support: Assist in guiding and training team members.• Inventory Management: Help manage inventory levels and order supplies.• Quality Control: Ensure consistency and quality in products.• Problem-Solving: Address customer concerns and resolve issues.• Shift Management: Assist in overseeing daily operations and duties.