•Process Innovation: Streamlined Member Services operations through innovative solutions, improving staff training, member engagement, and sales strategies.•Technology Integration: Spearheaded the adoption of member management software, working closely with IT for upgrades and troubleshooting, significantly improving data management and accuracy.•Financial Oversight: Managed financial operations including sales reconciliation and transactions, enhancing accuracy and accountability.•Communication Excellence: Developed and maintained communication tools (Microsoft Teams, GroupMe, Canva) for staff, updating handbooks and policies to ensure seamless information flow.•Leadership and Policy Development: Influenced technology and equipment investments, led policy creation for club sports, fostering a supportive environment.•Website Management: Overhauled the department’s website, boosting its visibility and user engagement.•Customer Service: Delivered exemplary service across multiple channels, ensuring effective communication and satisfaction among a wide patron base.

- Improve and oversee day-to-day Member Services operations to help overall building efficiency for students, staff, and community members.- Develop and execute innovative processes to increase efficiency of building operations.- Reconcile daily sales and deposit transmittals, provide departmental data reports.- Take responsibility to provide a safe and healthy work environment through policy enforcement on peers.- Maintain written and digital communication mediums used for staff training, department use, and more.- Maintain department website, oversee membership profiles for accuracy, provide high-level customer service skills.

Serve as the front-line resource for the department of Wellness and Recreation, providing access control and customer service for the facility; performs sales transactions and program registrations; enforces policy and procedures; promotes a positive atmosphere; and provides a critical exchange of information regarding the facility, department, programs, and events.

Managed the front desk in a high-end hair salon to include appointment setting and client service, inventory control, salon management, and social media campaigns. Assisted in recruitment, selection, and training. Built close relationships with small business owner to gain entrepreneurial and managerial experience.

Applied practical business and financial skills in a real-world setting by founding a coffee service as part of the Academy of Finance pathway at Dunwoody High School, achieving profitability within two weeks and generating substantial revenue.