■ Responsible for performing research, identifying needs■ Developing PR material for clients ■ Works with account coordinators to enhance client image■ Compose and distribute press releases■ Perform research and identify the needs of clients■ Perform social media community management■ Promote events and community initiatives■ Prepare and distribute impressions reports■ Create outreach materials■ Coordinate projects and deadlines■ Offer in-depth industry analysis and strategic recommendations■ Develop branding initiatives and consistent company messaging■ Perform various clerical tasks■ Schedule updates■ Develop increased knowledge of new communication trends and apply to influential engagement

■ Handling office records maintaining SOP’s of staff, making log sheets and recording ISO training.■ Purchase and control of all consumables and stationary■ Ensuring proper stock management and handling petty cash.■ Office Administration management.■ Replying to customer’s queries regarding account opening forms & cheque book issuance etc■ To ensure that all specimen signature cards are scanned properly■ Issuance of miscellaneous certificates■ Responsible to process and check that all cheque books are delivered in time without any printing error■ Responsible to properly record/file account opening forms as per requirements of Bank’s Operational Manual etc. ■ Providing speedy and hassle free service to the customer and to improve operational efficiency■ Issuance of Pay Order, Demand Draft, Call Deposit and IBCA, S. ■ Timely processing of inward and outward clearing without any financial risk and operational laps and all outstanding collection should be done as per bank policy without delay.■ To make sure that required KYC documentation, as required under prudential regulations, is obtained, properly kept in record and fed into the system■ Responsible for all account closing as per prescribed procedure and to make sure that applicable charges are deducted and profit (if any) is paid before closure■ Maintain data of Zakat, Zakat declaration forms, hold mail, Dormant accounts and undelivered mail as per prescribed procedures ■ Account opening/scrutiny of Account Opening form, receipt of initial deposit, input into the system, generation of account number

■ Activation of Credit Cards, Debit Cards (i.e., Platinum, Master Titanium, Gold, Classic Cards Royal Platinum Debit, Hilal Gold, Hilal, IBD, Afghan Debit Cards)■ Provide information of application status, available limit, unauthorized amount, Details of Transaction.■ Reporting live lost and stolen Cards. (i.e., Platinum, Master Titanium, Gold, Classic Cards Royal Platinum Debit, Hilal Gold, Hilal, IBD, Afghan Debit Cards)■ Provide information on merchant accessibility.■ Take request of Credit Cards maintenance, SMS Alerts Activation, Deactivation, Address Change, Personal Data and Contact Numbers.■ In order to generate additional business prompt UTILITY BILL PAYMENTS: Warid Post Paid Bill Payment, Prepaid Mobile Airtime, Electricity Bill Payments (i.e., KESC, LESCO, MEPCO, GEPCO, IESCO, HESCO, PESCO, FESCO, SSGC, SNGPL) bill payments, In reference to the above Online Payments, Direct Enrollments & Termination handling complaints regarding Utility Bill Payments facilities,■ in order to provide One Window Solution to the customer.■ Support To Customers by providing timely reliable and efficient services who are calling in for Queries / Complaints related to Branch Banking Products (i.e., Home Finance, Auto Finance, Milkiyat Fiance, Karobar Finance, Kamyab Karobar Finance, Alfalah Quick Finance, Agri Finance, Alfalah Mahana Amdan & Mahana Amdan Plus, Islamic, Basic And Royal Banking Account Balance Inquiry, Product Information, Branch Information, Information Related To Account) through stat of the art infrastructure.■ Strictly maintain / Achieve Consistently throughout the year Quality Services Level by providing Excellent Telephonic Skills with Accuracy And Courtesy And Reduce The Number of Customer ■ Complaints as compared to last year within the specified turnaround time.■ To ensure that all calls / queries received by internal or external customers are resolved and correctly logged in the bank system