Alan Peralta Email & Phone Number

Houston, Tx, Us

Houston, Tx, Us

Houston, Texas, United States

Social Services and Program Coordinator for St. Austin Center

- Worked closely with the Manager, Wraparound Services, identifying service providers and troubleshooting challenges.- Engaged families and school staff to better understand student needs while building partnerships with local service providers.- Provided empowerment events in collaboration with district, city, school, and community partners.- Consult with community leaders during decision-making meetings. Share district leadership with data collected on needs and service providers throughout the wraparound program.- Utilized data-driven program decisions to assist school administrators with making attendance, behavior, and coursework decisions.

-Planned and implemented a full range of library services for children, teens, and adults. -Participate in special projects as assigned. Performed other duties essential to the efficient operation of the Houston Public Library. -Provided daily technology training, provide direct support for outreach events promoting HPL products and services, and expand customer service and response to customer inquiries. -Performed advanced reference work, including responding to telephone, in-person, and e-mail inquiries ranging from quick reference to in-depth research requiring extensive use of online databases. Interpret and instructed in the use of complex indexes, directories, guides, business services, and government documents to meet customer information needs. Communicated results to patrons. -Coordinated library services for special populations, including the visually and hearing impaired. -Participated in outreach and programming events.

Houston, Texas

- Responsible for coordinating community outreach activities as requested by the applicant. While promoting and supporting educational and cultural activities to benefit public schools, parents and the community. - Responsible for gathering and sharing information with the assigned area about library resources in the community and building strong professional relationships with key community members.-Developed and maintained a current database of community statistics on individuals, community groups, community publications, and other sources useful in expanding outreach initiatives in the community. - Prepared reports and maintained records of community outreach activities and the results of each activity. -Ensured that all events and associated support materials were consistent with the Houston Public Library brand narrative and support overall community relations.-Ensured vehicle fleets were maintained and ready for use at all times. While maintaining record of all service vehicles.-Developed and reviewed monthly/quarterly/annual reports, reviewing details such as gasoline, overall fleet operations and maintenance, and mileage accumulated per vehicle.

-Developed communication plans to effectively promote community events to employees and senior management and to recruit volunteers.-Contributed to the development of an annual plan of community events and volunteer activities to support the company's community relations goals.-Developed strategies for ongoing measurement of event and program effectiveness and management of our external partners.

Houston, Texas

- Consulted with clinicians to develop and manage effective ongoing care plans for at-risk patients.- Collaborated with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic medical record systems.- Took an active role in the patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.- Educated patients and family members about various treatment options and outside care approaches, reducing burden on hospital resources.- Facilitated special education placement process in partnership with parents to provide free appropriate public education for eligible referrals.- Conducted initial intake interviews of youth to include gathering family, possible sponsorship information, and to determine age of youth.- Conducted interviews with family members, family friends, and sponsors to determine the integrity of the relationship and to verify information received from the minor within 24-48 hours of intake.- Determined the options available to the youth within 48-72 hours and proceeded with the necessary documentation to reunite the youth with family in the home country or the United States, as deemed appropriate.- Coordinated with local pro bono attorneys to provide timely "Know Your Rights" presentations to youth and ensured that youth signed the acknowledgement and received a copy of the list of legal service providers and the Notice to Juvenile Aliens in Federal Facilities Funded by DHS or HHS.- Ensured timely completion of assessment, initial intake, emergency placement, and preliminary service plans in accordance with state and federal requirements.- Documented all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by state and federal contracts.

Houston, Texas Area

-Managed opening and closing procedures and recommended changes to improve efficiency of daily activities.-Reviewed performance data to monitor and measure productivity, goal progress and activity levels.-Used performance data to evaluate and improve operations, target current business conditions, and forecast needs.-Assisted team members in providing friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.-Managed sales associates, including hiring, sales training, and employee development.-Supported daily recording of all transactions and generated reports for the store manager.Developed cross-marketing relationships in the area to further enhance in-store promotions.-Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Houston, Texas Area

-Refined close and personal relationships with customers to ensure customer loyalty and retention.-Secured shipping and receiving procedures that streamlined operations and increased efficiency.-Handled inventory, customer special orders with various vendors nationwide, providing technical information on equipment, ordering parts, returns and special orders.-Issued return authorizations, processed credits and rebills for shipping discrepancies and billing errors.-Administered daily cash and credit card transactions for proper closeout balances.