Michael Chan Email & Phone Number

Vancouver, BC, CA

Saint Laurent In Montreal, Quebec, CA

• Mentored crew members while supporting, motivating and communicating effectively with all flights attendants.
• Ensured my team makes an immediate and lasting positive impression in promoting the brand promise to our customers.
• Acted as point of contact for key customers and ensure repeat business from our travelers especially VIP, Air Canada Million Miler, Aeroplan Super Elite, Elite, Prestige and Star Alliance Gold members.
• Qualified in CPR and AED.
• Qualified and trained on the following aircraft in safety and security: E175, E190, A223, A319, A320, A321, A333, A343, A345, B73M, B762, B763, B788, B789, B772, B773.

Saint Laurent In Montreal, Quebec, CA

• Achieved ‘Exceed Expectations’ in yearly Service Director evaluations as part of the Onboard Service Assessment Program with In-Flight Service.
• Represented Air Canada and business leaders at various marketing and commercial functions in Toronto and Vancouver.
• Provided guests and potential business clients with information on current and upcoming products and services.

Saint Laurent In Montreal, Quebec, CA

• Provided operational support and resource for operating crew members at the boarding gate.
• Supported Operating Crew, Systems Operations Control and Crew Scheduling (ex. IRROPS).
• Tracked system network's On-Time Performance, identified causes for delays to mitigate future occurrences.

Saint Laurent In Montreal, Quebec, CA

• Service Director Initial Training - Taught Instructional Technical Training for Flight Attendants as they take on the new role of aircraft onboard leaders (Pursers).
• Promoted the importance of our brand promise as onboard leaders and the consistent delivery of service excellence.
• Annual Recurrent Training (ART). Conducted classroom instruction and evaluation for cabin crew relating to onboard emergencies, safety/emergency drills, aircraft door operations, First Aid and CPR/AED.
• Completed administrative paperwork to be sent to headquarters and attended monthly team meetings.

Saint Laurent In Montreal, Quebec, CA

• Monitored safety and security related duties are complied with as outlined in the Flight Attendant Safety Manual.
• Explained the use of emergency equipment to passengers and ensured compliance to Transport Canada regulations.
• Complied with in-flight food and beverage standards during meal and bar services.
• Qualified and trained on the following aircraft in safety and security: E175, E190, A223, A319, A320, A321, A333, A343, A345, B73M, B762, B763, B772, B773.

Mississauga, Ontario, CA

• Assisted with relaunch of Air Canada Rouge operations during the COVID-19 pandemic.
• Lead Cabin Crew ensuring all aspects of flight safety and service standards targets from my team are delivered as per Rouge IFS specifications.
• Handled diverse and challenging situations that affect safety and security of the aircraft.
• Qualified and trained on the following aircraft in safety and security: A319, A320, A321.

Toronto, Ontario, CA

• Worked in compliance with the provisions of the OHSA, regulations, internal policies and procedures.
• Provided our guests with information on CN Tower products and services as well as the City of Toronto.
• Operated the department's core services, including monitoring guest queuing areas, the elevators and attractions.

• Examined contents and compared with records, and verified accuracy of incoming or outgoing shipments.
• Prepared documents such as work orders and charges for record keeping purposes.
• Prepared and packaged shipping contents efficiently for delivery to our customers.

• Maintained BVG Camp Website and official photographer on camp grounds for promotional materials (ex. camp brochure).
• Mentored and guided new Staff In Training (SIT) on camp policies and procedures.
• Participated in monthly team meetings to identify and enhance camp experience throughout the current and future summer seasons.