Authentic & Captivating Storyteller...- Responsible for the planning, development and successful implementation of departmental KPI's, integrated marketing strategies, and corporate/product initiatives. - Strategic leader of multi-agency management. Key contributor and presenter at marque events to drive pipeline and awareness across internal and external stakeholders. - Collaborate with various stakeholders, including C-level customers/partners, multiple agencies, and various internal teams across multiple LoBs. - Orchestrater of messaging, branding, communications, web, social and digital media, customer references, audience marketing, and events to create integrated marketing programs.

Newsroom Team Lead focused on optimizing processes for our powerful customer stories through storytelling, blogging and social media promotion and brand advocate training.- Strategic Planning: Modified team focus areas, created a robust promotional life-cycle, created a "train the trainer" storytelling campaign to extend reach to multiple regions and languages.- Project Management: Shaped an initiative to create powerful customer info-graphics to visually share stories through social media. Created concepts for departmental presence at SAPPHIRE event and managing this project with team.- Market Research & Insights: By examining trending topics, I’ve created an impactful space within the market, which has also driven many employees with revenue enabling roles to contact me for deal support related to similar blogs that I have published.- Content/Messaging: Consistently focused on excitement and buzz, I’m committed to new content development by integrating the voice of the customer in blogs to drive business value.- Stakeholder Management: Created vast networks and led team members in doing the same. Continuous strategic engagement with the field to ensure they're armed with valuable tools that we provide. On-going discussions ensure duplication is eliminated and that our offerings are always tailored toward stakeholder needs.

Play a key role in gathering and integrating feedback from existing clients to create customized “Go-Live” stories. Drive automation and alignment story capture and survey service development, including CVN, Board Sponsored Accounts, and quarterly earnings analysis. Liaise with field sales team and executives to ensure alignment with core goals and business direction while directly support client acquisition efforts.

Oversaw Sustainability and I2010 (Innovations 2010) sales operations programs supporting the Global Customer Operations (GCO) mission. Leveraged project management expertise to develop strategies and plans to improve efficiencies, define sales targets, enhance reporting results, eliminate redundancies and automating operations, and devise sales incentives to boost team productivity. Built partnership with regional leadership and executives to promote best practices, drive project and program success, and ensure consistent alignment with high-level corporate objectives. •Streamlined backend procedures to ensure accurate capture of all global sales programs for pipeline and revenue tracking; designed dashboard using BOBJ Explorer, upgraded input fields within CRM, and compared data from CRM and BW to update sales programs.•Focused on continual process improvements to achieve dramatic results for Sustainability program.

Recruited to SAP to play integral role providing first- and second-level support to international field sales team and facilitate a successful sales cycle. Gathered and produced meaningful reports on market / customer data, sales intelligence, product information, and other key metrics to capture sales opportunities; prepared information for RFP / RFI responses. Managed global BSN inbox and partnered with colleagues to execute “follow the sun” practice ensuring continuous 24-hour support to resolve issues and address requests. Organized and led “Meet the Expert” events. Held accountability for overseeing global Knowledge on Demand service; managed network of internal / external experts, worked with speakers, and coordinated presentation to field. Delivered PowerPoint presentations at quarterly sales conferences and new hire training. Collaborated with team members to drive knowledge sharing and contribute to best practices. Provided direction to two interns.•Selected as project manager responsible for planning, coordinating, and delivering key initiatives on time and budget. •Instrumental in flawless transition from Sales Advisory Service to Business Support Network; updated all portal metadata, migrated mailboxes, and remarketed new brand and scope of services.•Consistently stepped up to serve as a core team leader, willingly assuming additional responsibilities and earning recognition as trusted advisor to management.•Demonstrated expertise of the entire SAP product line; quickly learned new products and features to provide leading-edge support to sales team.•Spearheaded implementation of new strategies to leverage SAPTalk and other communities to demonstrate sales tools and maximize support.