Aisha Buford-Morrison Email and Phone Number

Perform a range of operations such as evaluate claimants' submissions, assess evidence in digital and physical formats, adjudicate validity, and make enrollment decisions. Address enrollee grievances while ensuring resolution aligns with Medicare benefits and services. Craft responses through standardized and custom letters to address inquiries. Process premium reimbursements by utilizing the Medicare Payment System. Conduct investigations into allegations of fraud, overuse, and billing irregularities, including claims for services purportedly rendered after death. Manage beneficiary enrollment, generate unique identifiers, clarify choices, oversee billing, adjust enrollment status, calculate dues and fines, issue refunds, and update Medicare documentation.

In my current role, I assess, review, and prepare incoming Railroad Retirement Act (RRA) and Railroad Unemployment Insurance Act (RUIA) claims, applications, and correspondence. I process applications into an image processing system and index them for Railroad Retirement Board (RRB) personnel to access.I finalize requests from beneficiaries regarding change of addresses, rate verification letters, and MetLife employment verification requests by analyzing and transcribing the data from the mainframe system. I administer undeliverable mail items returned to the RRB by the Post Office and other governmental agencies. I compile and track data into the Universal System while monitoring and reporting system (USTAR). I allocate operations to other RRB personnel though USTAR to ensure timely completion. Oversee all mail, reports, and Medicare cards by confirming accuracy and timely delivery of information. I retain accurate counts of Medicare cards and logs for RUIA mail by developing and maintaining excel databases. I answer inquiries via telephone, written responses, and electronic medium from labor / railroad officials, government agencies, welfare organizations, claimants, attorneys, and others.

With Accenture, I processed space reservation requests and technical support for meetings and events. As the first face anyone sees walking into my building, I greeted all employees and visitors, directed them to their final destination, and issued visitor access cards as needed. I was tasked with processing I-9 work verifications for new employees to the company. In 2019 alone, I have processed over 653 verifications. Also, I acted as the point of contact for the Chicago office, handled all requests and notified upper management of any new developments. I provided technical support for routine office equipment. I have assisted staff members with special projects as assigned and ensure upper management members are kept up to date. I controlled visitor management through the TDS system and delivered exceptional support to the event planning team with reservation request and emailing to customers. Updated office visits via a spreadsheet. I have led, trained, and motivated fellow team members on managing guest reception desk under new COVID protocol. Facilitated team in establishing the office for customer returns.Key Achievements:-Processed 653 I-9 documents in 2019. -Acted as the I-9 team point of contact for the Chicago office. -Trained 5 employees for the Locations Services Team. -Directed and monitored up to four office floors simultaneously. -Ensured effective management of the guest reception desk during covid as well as conducted 270 I-9 verifications during the shutdown. -Elected as a health champion to aware customers of office covid protocol.

In my first position, I provided quality customer service to clients by performed routine product searches. I was able to maintain a friendly and welcoming environment for customers, and ensure all needs were met and exceeded. I managed the cash register, marketed weekly promotions, and kept up-to-date on the company rewards program. While in this consumer-based environment, I was able to use my communication skills to effectively pass along information to customers to resolve any questions.