Aisha Coleman Email and Phone Number

Lead operational improvements, maximizing the value of the asset base while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operation. Duties: Managing day-to-day operations of a team of 25 employees in a busy work environment. Establish and implement organization policies and procedures. Creating, managing and analyzing performance data and other information. Ensuring that capacity and capability are continually planned. Encouraging, identifying and developing best practice strategy. Ensuring compliance to all State of Michigan Limo Authority rules and regulations. Producing Operations manuals which define how the business is to be run. Working closely with the Business Development Manager, Transportation Coordinator and Owner.

Managed a team of 100+ customer service representatives. Monitored the performance of personnel to ensure a productive work environment. Ensured workflow efficiencies, customer service excellence, and quality assurance. Identified and made recommendation for process improvements. Oversaw the implementation of organizational policies and procedures. Managed the HR function in the areas of staffing and training. Motivated employees to achieve personal goals and to consistently meet expected quotas. Built a teamwork environment that encouraged hard work and collaboration.