Aisha Dancy Email & Phone Number

Minneapolis, Minnesota, United States

• INTERACT WITH CLIENTS AND OTHERS TO OBTAIN INFORMATION NEEDED TO DETERMINE ELIGIBILITY FOR FOOD SUPPORT, HEALTHCARE AND CASH PROGRAMS• DETERMINE ELIGIBILITY FOR PROGRAMS REGULATED BY FEDERAL, STATE AND LOCAL JURISDICTIONS• APPROVE AND ISSUE BENEFITS• ACCESS MANUALS, GUIDES AND OTHER PROGRAM AND POLICY RESOURCES• RECORD INFORMATION, ACCESS AND UPDATE STATE AND COUNTY COMPUTER SYSTEMS AND PROVIDE PAPER DOCUMENTATION WHEN NECESSARY• MAKE APPROPRIATE REFERRALS• PRESENT… Show more • INTERACT WITH CLIENTS AND OTHERS TO OBTAIN INFORMATION NEEDED TO DETERMINE ELIGIBILITY FOR FOOD SUPPORT, HEALTHCARE AND CASH PROGRAMS• DETERMINE ELIGIBILITY FOR PROGRAMS REGULATED BY FEDERAL, STATE AND LOCAL JURISDICTIONS• APPROVE AND ISSUE BENEFITS• ACCESS MANUALS, GUIDES AND OTHER PROGRAM AND POLICY RESOURCES• RECORD INFORMATION, ACCESS AND UPDATE STATE AND COUNTY COMPUTER SYSTEMS AND PROVIDE PAPER DOCUMENTATION WHEN NECESSARY• MAKE APPROPRIATE REFERRALS• PRESENT INFORMATION ABOUT PUBLIC ASSISTANCE TO PROVIDERS AND COMMUNITY GROUPS• SHARE KNOWLEDGE WITH TEAM MEMBERS AND OTHER STAFF• ASSIST OTHER STAFF, BOTH WITHIN AND OUTSIDE OF THE TEAM, TO HELP ASSURE EXCELLENT CUSTOMER SERVICE• PARTICIPATE IN ONGOING TRAINING AND DEVELOPMENT• HANDLE MULTIPLE TASKS WHILE RECOGNIZING PRIORITIES AND MEETING DEADLINES; ORGANIZE AND MANAGE TIME EFFECTIVELY• PROVIDE EXCELLENT SERVICE FOR DIVERSE INTERNAL AND EXTERNAL CUSTOMERS BY ACTIVELY AND ATTENTIVELY LISTENING AND EFFECTIVELY COMMUNICATING BOTH VERBALLY AND IN WRITING• INDEPENDENTLY ACCESS AND RESEARCH AVAILABLE RESOURCES TO RESOLVE QUESTIONS WHILE USING INDEPENDENT JUDGMENT AND PAYING ATTENTION TO DETAIL• MAINTAIN A PROFESSIONAL MANNER WHEN ADDRESSING SENSITIVE OR DIFFICULT CLIENT SITUATIONS WHILE RECOGNIZING AND RESPECTING CULTURAL DIFFERENCES AND PROVIDING CULTURALLY APPROPRIATELY SERVICES• QUICKLY ADAPT TO CHANGES IN POLICY, PROCEDURES, PROCESSES, NEW COMPUTER SOFTWARE AND APPLICATIONS• USE CRITICAL THINKING AND APPLY CREATIVE PROBLEM SOLVING• NAVIGATING MULTIPLE DATABASES TO VERIFY AND FIND INFORMATION• COORDINATING WITH OTHER COUNTIES TO KEEP UP TO DATE RECORDS FOR OUR CLIENTS Show less

Greater Minneapolis-St. Paul Area

-Deliver detailed and accurate information to customers regarding transit information, promotional launches, and general inquiries. -Use map reading skills to inform customers of route changes, detours, bus stop closures, landmarks, give addresses, distances between destinations, and walking directions. - Keep up to date with ever changing street conditions, policies, and procedures. - Perform certain duties of customer relations and lost and found out side of customer relations operating… Show more -Deliver detailed and accurate information to customers regarding transit information, promotional launches, and general inquiries. -Use map reading skills to inform customers of route changes, detours, bus stop closures, landmarks, give addresses, distances between destinations, and walking directions. - Keep up to date with ever changing street conditions, policies, and procedures. - Perform certain duties of customer relations and lost and found out side of customer relations operating hours. -First contact for customers with general inquiries. -Locate and submit corrected information for Atis. -Pro-actively work with a diverse customer base to meet transportation and informational needs with a friendly upbeat attitude. -Faxed and photo copied paperwork. -I was a backup Receptionist where I answered a multi-line telephone system and transferred calls throughout the Metro Transit/Metropolitan council. I managed up to date records of company cars that were picked up/dropped off to the Heywood facility. I kept up to date records of what meetings were being held in the various conference rooms at Heywood and informed the different departments of guests that came in for their appointments/meetings. Show less

Business Administration And Management, General

I have almost completed my criteria for my Bachelor's degree in Business Administration.

Associate Of Science (A.S.), Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General