Aisha Fiagan Email & Phone Number

Responsible for client relationship development, strategic engagement, and value realization through Aktana's AI-driven Next Best Action solutions to optimize HCPs Omnichannel engagement.Developed deep knowledge of client business needs & technical maturity in order provide personalized AI driven solutions to achieve customers’ strategic imperatives.Core responsibilities : Account planning, growth strategy definition and execution, Key Stakeholders’ Engagement, Capabilities promotion, Projects Delivery Orchestration, Customers Satisfaction Monitoring, Risks escalation & Mitigation plans Management, Pricing and proposals submission.· Defined and deployed on-time & on-budget solutions for 40+ markets resulting in concrete impact: +20% on Execution Efficiency, Cost savings, up to +6% on Business Impact.· Created a Customer Engagement Plan resulting in increased customer loyalty.· Rewarded Highest Achievements Value Score Service for customer satisfaction. (Surveys, NPS), which bolstered long term plans. Achieved 60% increase in 2022 revenue by collaborating cross functionally to identify new opportunities for Product and Business development

Designed and implemented the regional Growth Plan in line with the national portfolio strategy, with the aim to achieve overall quantitative and qualitative objectives. Managed and coached of a team of 10 representatives .Core responsibilities : Regional Account Plan and Execution, Team Management and Coaching, recruitment, on-boarding and training.• Implemented a change management process, pivoting the team from face-to-face to hybrid sales model during and after Covid-19.• Worked in collaboration with cross-functional teams (Marketing, Medical, Operations) on new product launches.• Managed, trained the team to ensure ongoing professional development of representatives (example on Data Analysis) • Led a Project supporting the BU director on defining a new Sales Force structure andsizing •Appointed group member of a multidisciplinary internal Talent Acquisition project to attract and retain talents.

Neuilly

Responsible for recruiting, leading, training and developing a team of 5 Business Intelligence Analysts to provide Senior Leadership with enhanced Analytics on market trends, competitive landscape, customer needs supporting Strategic decisions.Core responsibilities : Team Management, strategic recommendations based on data Insights, Executive Business Review with Senior leadership Team, corporate projects Management, vendors management.•Empowered Senior Leadership Team by providing insights and recommendations to make fact-based decisions driving customers loyalty.•Led an end-to-end Customer 360 BI Project compiling complex data sets to monitor Product Performance and omnichannel engagement in regards with the strategy.•Defined Targeting strategy based on business priorities and proactively provided support to Sales management to improve targeting effectiveness •Empowered the team, fostering knowledge sharing and continuous watch on Industry best practices: two out five BI Analysts were promoted managers•Monitored field execution leading to improved commercial effectiveness and strict compliance with regulations.•Participated in working groups on corporate vision and transformation “Tomorrow’s Medical Representative.”

Boulogne-Billancourt , France

Responsible for developing and maintaining Corporate Client’s portfolio. Role covered prospecting, identifying new service opportunities, portfolio diversification, estimating opportunity value and the required resources to deliver the solutions.•Built and implemented the Partnership Relationship and Opportunity Plan based on customer’s needs and Cegedim’s Value Proposition (Database management, Multichannel CRM, Compliance, Business Excellence, Sales Force Optimization, RWE) leading to an increase in customer satisfaction and new business growth.•Doubled revenue (7-digit revenue) over 2 years. Negotiated and signed multi-year deals as well as ensuring their delivery in accordance with plan and budget. •Maximized and diversified resources and product portfolio revenue which resulted in portfolio optimization and shift of 90% to 50% revenue from one product.

Issy Les Moulineaux, France

Responsible for BI HIV France: analyzing and anticipating market changes to provide Marketing with recommendations in line with business needs (Competitive Intelligence, Institutional Monitoring, Operational & Strategic Forecasts). As Market Research Manager EMEA, responsible for leading business reviews and workshops as well as management and coordination of Ad-hoc studies.•Contributed to several Cross-Entities projects in France & EMEA: Multi-Channel Strategy, Oracle BI Project and the World-class MR Benchmark tool (EMEA).

France

Responsible for implementing and following monthly dashboards to drive sales data and support sales representatives’ activities and performance. -SALES: Proposed, implemented and followed monthly dashboards in order to drive sales data and Rep’s activities .Led the project « ITOPS », a Business Intelligence Tool for the Sales Force Bonus & Incentives: Followed sales results and calculated bonuses. Managed the annual Incentive set up with the Executive-MARKETING: Run ad-hoc studies on Galderma product portfolio. Provided the key findings and recommendations to the Marketing Leadership teamRun Monthly and quarterly reviews and products Forecast

France

- Pre Launch and post launch products: implemented and managed databases in order to evaluate the market landscape and predict trends in market dynamics; compile primary and secondary market data and package it for the marketing teams (monthly presentations)- Provided recommendations for marketing strategies and tactics based on research insights and data analysis- Proactively identified and follow the key specific metrics and critical business issues/opportunities to enable product growth - Investigated and managed Ad-hoc studies according to business needs. Bring actionable and profitable recommendations to the team- Planned annual and ten-year forecasts

- Researched and implemented performance indicators in order to reattribute the field force commercial results- Calculated business objectives, analysed sales results and bonus.- Led the Intranet Project: a tool provided for Pfizer internal field force - Trained new pharmaceutical representatives on business tools

France

- Established General principles for the field force variable retribution .- Sales follow-up and bonuses calculation- Actively participated in the conceptualisation of the « Artech » project: IT tool pooling sales data and activity analysis.

Master 2, Economie Internationale

Education record