Aisha Mcwhorter Email & Phone Number

Atlanta, Georgia, United States

• Teamed with customers to outline and execute joint success plans; complete with clear objectives, milestones, owners, and success criteria.
• Regularly review customer data to identify emerging opportunities and risks.
• Partnered with transportation, planning, engineering, and sales teams to streamline customer service processes.
• Captured success metrics and engage in key decision makers to communicate the value to their organization is deriving from our company.
• Collaborated with sales organization to expand use cases and uncover opportunities to ensure contract renewals for annual customers.

Atlanta, Georgia, United States

• Managed high-value client portfolios, acting as the main liaison for accounts such as Ford Motors, Walmart, and Amazon, ensuring exceptional service delivery.
• Developed strong client relationships, providing expert escalation support and spearheading process improvements.
• Oversaw primary customer service functions for over 52% of the company’s volume, optimizing processes for 64,000 monthly loads and cutting costs per shipment.
• Led training for leadership and teams across bi-coastal and remote settings, fostering skill development and knowledge sharing.
• Managed critical escalation support across various departments during peak and holiday periods, ensuring smooth operations.
• Documented platform processes and guidelines, producing comprehensive SOPs, user guides, and training materials.

Atlanta, Georgia, United States

• Supported logistics operations, achieving a 99% delivery success rate and enhancing driver support protocols.
• Conducted training and process refinement initiatives that boosted operational efficiency by 25% and cut customer complaints by 20%.
• Implemented lean process strategies, improving productivity by 54% and decreasing workforce requirements by nearly 29%.
• Managed daily interactions with contracted DSPs, ensuring adherence to performance standards and implementing training programs.
• Achieved a 12% reduction in operational costs and a 19% decrease in last-mile delivery expenses.

Atlanta, Georgia, United States

• Designed and maintained a quality assurance program that led to an 88% compliance rate, improving data integrity.
• Optimized customer service efficiency by utilizing multiple platforms to reduce handling time and increase service rates.
• Provided fast, effective solutions for a range of customer needs, including claims processing and policy updates.

Education record

Education record