Aisha Shahid Email and Phone Number

Served business critical customers by providing network support for various Azure IaaS technologies and improving the cloud computing experienceScoped and troubleshooted complex issues utilizing connectivity and diagnostic tools, articulated clear action plans to customers, engaged specialized experts to drive cases forward, and documented solutions before case archivalCollaborated with support teams to deliver enhanced customer experiences on technical issues requiring cross-functional knowledge bases and skillsets.Demonstrated empathy and care behaviors during interactions with customers throughout the case life cycle to ensure satisfaction and establish trust

Mapped granular-level data flow between company’s internal and external data warehouses to familiarize new onboards with landscape system architectureSpearheaded file validation effort for large extracts of transaction-based consumer data and documented unexpected use cases during development stage of stakeholder projectConstructed analytic reports depicting key business metrics using Power BI and inspected product trend dashboard for discrepancies in HEX values during QA testingDesigned and presented mockup of employee wellness dashboard to help organization gauge burnout factors in the IT workforce and become acclimated with emerging workplace tools

Implemented UX research skills such as conducting user interviews, developing interface personas, and diagramming stakeholder maps to better understand how to improve the STEM-Away website.Created wireframes and high-fidelity website prototypes to reflect company’s mission and design objectives.Collaborated and engaged with team members to revamp STEM-Away’s landing page and personalized dashboard

Facilitated contact between students and their advisors, responded to phone inquiries, checked financial aid statuses, assisted students with FAFSA submissions, and distributed book vouchersScanned, filed, and archived documents into online databases and navigated software to retrieve student files from the system