Supported the strategy and tactics developed to engage employees in the RAI Wellness benefits and programs, manages life insurance and voluntary insurance programs as well as the survivor support programs.

Performed payroll processing activities and provided excellent customer service to employees across RAI and all of its Operating Units

• Responsible for performing basic HRIS administration activities and collaborating with employees, vendors, and HR Centers of Expertise to provide excellent customer service to employees across RAI and all of its Operating Units• Administer and approve employee data changes including, but not limited to new hires and rehires and other basic admin functions such as contingent labor requests, and historical time edits• Provide accurate answers to basic ad hoc queries from employees using knowledge base and job aids as a guide, deferring more complex issues to higher tiers of support• Correctly interpret and communicate HR policies and procedures, both verbally and in writing• Utilize case management and knowledge base tools for research and documentation to create tickets for inquiries, issues and resolutions.• Reviews and escalates calls through designated channels for follow up and closure• Safeguard and ensure confidentiality of HR data• Run ad hoc reports to extract payroll data as needed• Maintain accurate processing documentation

• Responsible for managing multiple aspects of the retirement benefits plans and programs• Responsible for day-to-day administration and operation of retirement plans.• Responsible for the determination of retirement or other benefits for eligible employees or other eligible personnel.• Research and resolve participant and retiree questions.• Reviews and analyzes various records and other information to accurately determine retirement benefits, benefit estimates, service credit, vested benefits, withdrawals and rollovers, death benefits, refunds, overpayments and other related information.• Review the work of vendors to ensure that the methods for calculating benefits, benefit estimates, years of service, and appropriate service/purchase of credit are applied correctly and consistently.• Maintain current and historical data and information on how benefits, benefit estimates, years of service, death benefits, various service and purchases of credit, and withdrawals and rollovers are determined and processed.• Answer general telephone calls and reply to correspondence from participants and retirees regarding retirement payments, death benefits, survivor benefits, beneficiary changes, and other related inquiries. • Provide timely and accurate information in person, on the telephone or in writing to all plan participants.• Processe new retiree applications, requests for benefit estimates and vested benefits and ensure that participant files contain the appropriate documentation in order to complete such calculations/estimates. • Ensure plan compliance with plan document and ERISA and IRS regulations. • Create and maintain documentation of responsibility processes and results in coordination with retirement operations team.• Effectively manage delegated projects.

• Support achievement of organizational goals by leading and participating on organizational projects .• Develop project plans that drive internal and external process change through process enhancements.• Partner with Pepsi Bottling Group Business Partners to implement and rollout new processes and systems. • Identify and escalate process and procedural change needs between the Employee Service Center and Field HR Group.• Facilitate communication practice for changing operational processes.• Facilitate and initiate conference calls assigned Region locations.• Ensure synergy and consistency of process communication across the team. • Conduct formal presentations and Kronos training for Field Partners/new hires.• Support PAS Integration for Mid-West BU.• Complete Payroll Audit for 2012 with an above average score of Double 5’s.

• Processed bi-weekly gross-to-net cycles supported by an in-house payroll system, including all earnings and deductions such as time and attendance, commissions, auto-pay, bonus, severance pay, United Way, union fees, and short-term disability.• Processed bi-weekly adjustment cycle checks, paycheck reversals, check corrections, and manual checks.• Resolved payroll issues through partnerships with the Executive Compensation Team.• Built and sustained effective partnerships with HR Field and HQ groups.• Processed bi-weekly payroll for all Executive Ex/In-Pat employees.• Ensured compliance with all federal, state, and local payroll policies and procedures.• Processed bi-weekly Merrill Lynch and Prudential upload files and ensure accuracy of data.• Assisted with year -end processing for US and Canadian Executives.

• Processed weekly/bi-weekly gross-to-net cycles supported by an in-house payroll system, including all earnings and deductions such as time and attendance, commissions, auto-pay, bonus, severance pay, United Way, union fees, and short-term disability.• Processed weekly adjustment cycle checks, paycheck reversals, check corrections, and manual checks.• Resolved payroll issues through partnerships with the Human Resource Field.• Built and sustained effective partnerships with HR Field and HQ groups.• Supported other PSC team members when necessary.• Ensured compliance with all federal, state, and local payroll policies and procedures.• Maintained employee-level data, including direct deposits, general deductions, and additional pay in a Payroll system

• Awarded for processing 114 escalated issues calls for Call Center leadership during one period. • Excellent customer support for company’s employee benefits programs, including Medical, Dental, Vision, group insurances, 401(k) program and payroll inquiries.• Served as key administrative liaison between Field recruiters and the HR advisors while ensuring Customer information using People Soft.• Processed AP checks weekly, reviewed payroll SPA e-mail daily to distribute cases through Case Tracking System to agents.

• Provided excellent customer service with accurate and complete benefit information.• Lead member for all payroll related issues and responsible for processing of weekly payroll files.• Maintained and prepared assigned client group carrier files while posting retiree and direct bill payments.

• Effectively trained and supported 8 associates for the transition to the Customer Service Benefits Team.• Maintained 100% complete and accurate call/task notes in company database and employee correspondence.• Achieved status as Aon Consulting Customer Service Incentive Program Committee member.