Aisha Wilson Email & Phone Number

Oakland, California, United States

San Diego Metropolitan Area

• San Diego Housing Commission Housing First Hotline responded to over 1400 client records. • Case Management and Care Coordination San Diego County Housing Opportunities for individuals living with HIV/AIDS, County Welfare Services• Collaboration with clients to create individualized housing plans to meet client needs.• Perform in-depth screening for community programs to educate, navigate, and connect clients to services.• Using needs assessment, identify programs to assist the client based on the social determinants of health. • Actively listen to clients to develop a strategy that identifies solutions to barriers to access.• Developing client goals through care plans and monitoring progress.• Maintaining client confidentiality and quality care.Key Accomplishments:

Greater San Diego Area

Responsible for supervising the everyday operations of programs under the direction of the Executive Director. Perform duties such as overseeing staff, evaluating the program's effectiveness for low propensity voter’s. Increasing community awareness through educational workshops, supporting program goals by exceeding goal numbers, developing plans to enhance the lives of our community members through resources, education and engagement, organizing events, and tracking budgets. Facilitate, implement and coordinate groups for justice system clients, 47 and 64 workshops. Coordinate and oversee civic engagement programs providing education, supporting efforts to get out to vote, implemented a system for marginalized communities’ outreach for resources. Policy advocacy for criminal justice reform by hosting focus groups, phone banking and surveys. Key Accomplishments:• Registered over 5000 new voters. • Knocked on over 10,000 doors to survey what Southeast San Diego views as necessary in the community.

Greater San Diego Area

Assist phone CSA at the moment to enable them to effectively complete complicated or unusual customer transactions by providing product and computer transaction knowledge & guidance regarding customer inquiries. Receive inbound calls and emails and provide customers with accurate product and service information. Distinctly and precisely, address customer inquiries to ensure first-rate customer service. Problems solve customer issues and complaints and follow up to ensure resolution. Liaise with other departments to communicate order changes or cancellations. Accurately log customer and order data into the Customer Relationship Manager system.

• Supervised Janitorial Contract to ensure practical and timely completion of janitorial operations for an all-inclusive San Diego Naval Base Pt. Loma and Marine Corps Recruit Depot. • Developed and implemented company policies, operating procedures, and employee handbooks. • Utilized Kronos to finalize payroll and regularly administered ADP, Biometrics, and Microsoft Excel. • Monitored and re-ordered stock of office supplies about the company budget. Screened incoming resumes and scheduled applicant interviews. Key Accomplishments:• Supervised over 80 employees.

Greater San Diego Area

Janitorial Contractor for all-inclusive San Diego Naval Base and Marine Corp Recruit Depot. Developed company personnel polices standard operating procedures and employee handbooks. Finalized payroll using Kronos, ADP, Biometrics, created spreadsheets using Microsoft Excel.Ordered and distributed office supplies while adhering to a fixed office budget.Screened applicant resumes and coordinated both phone and in-person interviews.• Awarded Supervisor of the Year in 2010

Greater San Diego Area

Customer RetentionConflict ResolutionRoutinely answered customer questions regarding merchandise and pricing.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team.Provided and elevated customer experience to generate a loyal clientele. Politely assisted customers in person and via telephone.

Candidate Master Of Social Work - Msw, Social Work

Bachelor'S Degree Cum Laude, Human Services, General

Activities and Societies: Tau Upsilon AlphaTau Upsilon Alpha honors academic excellence, in addition to fostering lifelong learning.

Associate Of Science - As, Sociology, 3.7

Deans list 2016-2017. Graduated with honors

Vocational Nurse, Sociology

I did externship at Balboa Hospital. I studied vocational nurse to eventually obtain my license with the state of California.