Aisha Tarek Email & Phone Number

Cairo, Cairo, Egypt

Monitoring the status of shipments from the point of origin to the destination and ensuring updates are provided to stakeholders as needed.Preparing and managing shipping documents, including bills of lading, invoices, customs declarations, and other regulatory paperwork for domestic and international shipments.Negotiating rates with carriers, monitoring shipping expenses, and looking for cost-effective solutions to reduce logistics costs.Keeping detailed records of shipments, inventory, costs, and vendor agreements for reporting and audits.Working closely with Finance, Sales, Customer service and Warehouse teams to align logistics with other business needs and customer expectations

Addressing customer complaints or issues, investigating the cause, and providing solutions. Assisting customers with placing orders, tracking shipments, and managing returns or exchange while providing accurate details on products, services and policies. Recording customer interactions, inquiries, complaints, and feedback in a CRM system. Checking in with customers after an issue is resolved to ensure satisfaction and maintain a positive relationship.