1. Identifying where improvements can be made and developing sales plans and strategies to achieve sales goals.2. Working with the marketing department to design print and online promotional materials for the company’s products and services.3. Recruiting and hiring sales staff and developing training programs.4. Manage sales teams and maintain sales operations.5. Outline and manage sales budgets.6. Set quarterly and annual sales goals.7. Motivate the sales teams to achieve their goals.8. Monitor the market and competitor products and activities.9. Provide detailed sales forecasting.10. Review customer activity, anticipate consumer needs and improve customer satisfaction.

1. Craft talent acquisition strategies to build strong pipelines for future hiring needs2. Formulate career development plans3. Promote inclusion in the workplace and reinforce our position as an equal opportunity employer4. Ensure our hiring, onboarding and management procedures are effective for diverse groups5. Lead employer branding efforts (like recruitment marketing)6. Supervise HR Directors7. Evaluate training and development programs8. Develop HR policies for all branches, countries, regions9. Analyze the effectiveness of our HR procedures and tools10. Ensure HR plans align with our mission and business objectives

Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goalsRecruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market shareMaintain project timelines to ensure tasks are accomplished effectivelyDevelop, implement, and maintain budgetary and resource allocation plansDelegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural valuesResolve internal staff conflicts efficiently and to the mutual benefit of all involved

1. Develop corporate plans for a variety of HR matters such as compensation, benefits, health and safety etc.2. Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.3. Oversee all HR initiatives, systems and tactics4. Supervise the work of HR personnel and provide guidance5. Serve as the point of contact for employment relations and communicate with labor unions6. Monitor adherence to internal policies and legal standards7. Deal with grievances and violations invoking disciplinary action when required.

1. Training the system to identify the documents and classify the documents.2. Extract the exact details from documents.3. Handling both Import and Export documents.4. Handling documents of various countries like India, Singapore, South Korea, Hongkong and Germany.5. Expert handing in JIRA application (under the queries raised to solved)6. Handling the client calls.7. Handling application: IDR, Classification tool and KTM.

1. Audit calls as per the agreed numbers.2. Provide feedback and coach agents on improving quality performance.3. Prepare reports and conduct relevant analysis on performance.4. Participate in team huddles to discuss quality performance.5. Ensure all updates are cascaded and documented.6. Coordinate with the training team for all updates and ensure they are covered in training.7. Conduct Quality assurance training for all new hires.8. Ensure Quality monitoring sheet is in line with the current process.9. Change requests for any Quality related issues.

1. Attending Inbound Calls (Avg: 60 Calls per day with AHT of 6 Minute)2. Maintaining the call quality score above 90%3. Maintaining NPS score 97% to 98 %4. First Call resolution score 94% to 98%5. Adherence to Code of Conduct.6. Generating the Leads from Maturity and Orphan policies.7. Arranging and fixing the appointment with the Sales Person to pitch the New Policies. 8. Maintaining the daily reports and sharing the reports with client 9. Maintaining and Handling the Dialer