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Aisha Almahmood is listed as Head, eServices and Channels Performance at Information & eGovernment Authority, a with 205 employees, based in Muharraq Governorate, Bahrain. AeroLeads shows a matched LinkedIn profile for Aisha Almahmood.
Aisha Almahmood previously worked as eService & Channels Management Senior Specialist at Egovernment Authority - Bahrain and Channel coordinator (eGovernment Authority outsource) at Sts - Specialized Technical Services. Aisha Almahmood holds 10 Weeks Immersive Course - Certificate, User Experience, Certificate from General Assembly.
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Data-based user experience strategist who creates business strategic plans for businesses to meet both their customers’ expectations and the business goals. Believes in customer-centric approaches, and has the power through data analytics, users’ understanding utilizing UX design practices and, the professional experience to handle the toughest situations.
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Bahrain
In addition to the previous responsibilities:Contribute to manage “Bahrain.bh portal redesign” project based on best practices and top UN countries research and analysis.Revamp the Government Services Catalog project that represents a manual for the government services.Improve the national portal SEO.
Bahrain
• Assure the alignment of the overall services and channels’ performance with the strategy objectives.• Set annual KPIs based on historical and current operations and performance trends.• Initiate and plan business practices to improve customers’ experience.• Manage the business aspect of the national contact center project by coordinating the vendor company.• Analyze the performance of online services provided across different channels and provide enhancement recommendations.• Assess the suitability of the channels used to offer services and propose alternative solutions.• Map users’ needs and requirements to the existing services and channels.• Provide the marketing department with trends analysis and suggestions for future marketing campaigns.• Conduct R&D for best practices in customers’ focused industries and provide recommendations in implementing relevant practices into eGA functions.• Plan and create business cases for small projects in addition to supervise project execution.• Coordinate with quality department for identifying quality standards and metrics.
Bahrain
• Observing the operations of the National Contact Center and assuring its meeting the SLA.• Achieving the targeted KPIs on annual basis including the project plan and implementation of phases as per waterfall SDLC.• Handling and resolving customers complaints and inquiries (2nd support line).• Reporting and analyze National Contact Center performance on monthly basis.• Coordinate between eGovernment Authority and other Government entities for services support on the National Contact Center in addition to the coordination between internal departments for complaints resolution.
Other employees you can reach at bahrain.bh. View company contacts for 205 employees →
Fatima Hani
Colleague at Information & Egovernment AuthorityManama, Capital Governorate, Bahrain
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Mohamed Alnaser
Colleague at Information & Egovernment AuthorityManama, Capital Governorate, Bahrain
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Lamya Hosam Zaineddein
Colleague at Information & Egovernment AuthorityBahrain
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Sara Alomari
Colleague at Information & Egovernment AuthorityCapital Governorate, Bahrain
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Muneera Albinali
Colleague at Information & Egovernment AuthorityAl-Hidd, Muharraq Governorate, Bahrain
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Lulwa Hamada
Colleague at Information & Egovernment AuthorityNorthern Governorate, Bahrain
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Ahmed Almaki
Colleague at Information & Egovernment AuthorityManama, Capital Governorate, Bahrain
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Asma Almosawi
Colleague at Information & Egovernment AuthorityBahrain
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Hasan Qaed
Colleague at Information & Egovernment AuthorityBahrain
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Fatima Engineer
Colleague at Information & Egovernment AuthorityManama, Capital Governorate, Bahrain
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An immersive course that covers UX methodologies and best practices based on design thinking in order to propose user-centric solutions.
Activities and Societies: Understand data sampling, stats and visualization and how make decisions with more confidence using data.Data.
Programming and analysis of automated systems
Quick answers generated from the profile data available on this page.
Aisha Almahmood works for Information & eGovernment Authority.
Aisha Almahmood is listed as Head, eServices and Channels Performance at Information & eGovernment Authority.
Aisha Almahmood is based in Muharraq Governorate, Bahrain while working with Information & eGovernment Authority.
Aisha Almahmood has worked for Information & Egovernment Authority, Egovernment Authority - Bahrain, and Sts - Specialized Technical Services.
Aisha Almahmood's colleagues at Information & eGovernment Authority include Fatima Hani, Mohamed Alnaser, Lamya Hosam Zaineddein, Sara Alomari, and Muneera Albinali.
You can use AeroLeads to view verified contact signals for Aisha Almahmood at Information & eGovernment Authority, including work email, phone, and LinkedIn data when available.
Aisha Almahmood holds 10 Weeks Immersive Course - Certificate, User Experience, Certificate from General Assembly.
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