- Planned, managed, executed successful Mental Health Awareness Campaign among university students at Asia Pacific University (APU)- Established collaboration with psychology center and local NGO to provide free counselling sessions to students- Promoted campaign on social media networks such as Instagram, Linkedin to increase awareness and student engagement - Maintained communication with project sponsors to ensure successful delivery of the project- Successfully hosted a webinar with 2 speakers

- Conducted in-depth process analysis to identify opportunities for rider service improvement, which resulted in reduced agent costs- Provided benchmark analysis for the centralization of SOP for APAC markets and cost reduction - Assisted in development of rider self service automation previously handled by agents based on analysis of rider requests - Provided analytical support to understand and propose the overall process improvements - Partnered with the executive team and monitored OKR performance for 6 cross-functional departments