• Oversee the development and review of complex system documents, including business rules, requirements, mock-ups, diagrams, flowcharts, technical specifications, and test plans.• Conduct root cause analysis and develop corrective action plans for continuous improvement of business and IT processes.• Conduct comprehensive data analysis, using SQL to extract, manipulate, and interpret large datasets, providing actionable insights. • Facilitate discussions to identify and document any cross-functional dependencies related to the features being planned for the release.• Contribute immensely during Scrum of Scrums meetings and collaborate with the Agile Release Train to select representatives from each team for the meetings.• Utilize Lucid chart and Microsoft Visio to create process flow diagrams showcasing current workflows and identify areas for improvement.• Monitor the overall program increment progress using Program Predictability Measures like Velocity and Sprint Burndown charts.• Create over 20 projects within Azure DevOps and define work items like epics, features, and user stories to represent the project's scope.• Utilize process flow diagrams and business process mapping to create a visual representation of the current state process and used standard symbols and notations to depict activities, decisions, and data flows.• Conduct daily stand-ups, sprint reviews, and sprint retrospectives to identify opportunities for improvement and take action on actionable items.• Support the teams in estimating user stories using story points and set up regular product backlog refinement sessions with product owners to review, prioritize, and groom the backlog in Jira.

• Facilitated requirements gathering sessions with stakeholders to define business needs and translate them into actionable project plans.• Analyzed regulatory requirements and industry standards to ensure compliance with healthcare laws and regulations, such as HIPAA and HITECH Act.• Led the implementation of a new CRM system, resulting in a 20% increase in sales efficiency.• Conducted market research and competitive analysis to identify growth opportunities and market trends.• Utilized SQL queries to extract, transform, and load (ETL) data from various sources for analysis and reporting purposes.• Delivered capabilities using agile practices while following the software development lifecycle, business process mapping, and various release processes to ensure all risk, security and development requirements were met.• Transformed user stories from the product backlog into Trello cards, capturing essential information such as the user story description, acceptance criteria, and priority.• Provided accurate and clear acceptance criteria and DOD (Definition of Done) for a development team of 8 members, which resulted in more stories being accepted after the sprint review meetings.• Implemented the configuration of CI/CD pipelines in Azure DevOps to automate the build, test, and deployment processes and ensured that each code commit triggered an automated build and run of unit tests using Azure pipelines.• Utilized Jira to create the sprint burn-down chart and ensured it was represented with time (sprint duration) on the x-axis, and the remaining effort (in story points) on the y-axis.• Leveraged AWS X-Ray to trace and analyze application performance, identify bottlenecks, and optimize response times, and collaborated with security team members to implement AWS Identity and Access Management (IAM) policies, ensuring secure access control.

• Collaborated with cross-functional teams to understand and document business requirements, thereby reducing project ambiguity by 25%.• Conducted requirements gathering, elicitation sessions, and user testing sessions, using Balsamiq mockup prototypes, which decreased user-reported issues and improved task completion times.• Collaborated with a team of 3 senior data analysts on a project that involved using Power BI to show the correlation between customer satisfaction scores and net promoter score (NPS), which helped identify improvement areas.• Established business and functional requirements within Jira by creating several user stories and tasks on behalf of the team.• Utilized Microsoft Visio to create over 40 diagrams, flow charts, organizational charts and other visual representations of processes and also used it to illustrate current and future state business processes.• Created and iterated on over 20 wireframes and interactive prototypes, thereby improving product design and significantly increasing user engagement.