Aisha Jennings, Mba, Popm, Fcx-I Email & Phone Number

Atlanta, Ga, Us

• Review customer feedback to identify and report out on defects, enhancements, and customer pain points.• Support the development of reports, documents, and digital tools to improve customer usability and effectiveness.• Create tickets on JIRA to escalate and/or further investigate selected issues.• Work with cross-functional stakeholders and business process owners to coordinate end to end requirements, design, testing and deployment of initiatives and products.• Collaborate with teams/stakeholders to discuss trends in feedback, provide recommendations, and determine next steps.

• Produce weekly performance reports for multiple departments to measure performance. • Provide analytic support for work process improvements and resource optimization. • Convert the results of analysis into easily understood presentation materials such as visual dashboards, charts, & decks. • Utilize advanced methods to identify opportunities and provide recommendations from a statistical analysis perspective.• Develop ad hoc and standard reporting for management and external clients.• Research, produce, edit and deliver in a timely manner all required qualitative & quantitative data under tight deadliness• Determine project estimates by identifying phases and elements, personnel requirements, etc.• Resolve data and production related problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Duluth, Ga

• Produce weekly performance reports for multiple departments to measure performance. • Provide analytic support for work process improvements and resource optimization. • Convert the results of analysis into easily understood presentation materials such as visual dashboards, charts, & decks. • Utilize advanced methods to identify opportunities and provide recommendations from a statistical analysis perspective.• Develop ad hoc and standard reporting for management and external clients.• Research, produce, edit and deliver in a timely manner all required qualitative & quantitative data under tight deadliness• Determine project estimates by identifying phases and elements, personnel requirements, etc.• Resolve data and production related problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.

Duluth, Ga

• Produced weekly performance reports for multiple departments to measure performance• Provided analytic support for work process improvements and resource optimization• Converted the results of analysis into easily understood presentation materials such as visual dashboards, charts, & decks.• Developed ad hoc and standard reporting for management and external clients• Resolved data and production related problems by clarifying the complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem

Duluth, Ga

• Coordinated workflow and kept projects and assignments within service level by prioritizing work by deadlines• Conducted ongoing root cause analysis to eliminate system errors, reduce client requests, and reconcile accounts• Conducted one-on-one training as well as classroom training for internal and external clients• Performed client and departmental quality audits• Audited work flow processes and provided detailed results of findings and suggestions for improvement• Participated in conference calls with the client• Wrote chronological history and summary of accounts to provide to client to use in legal disputes

Duluth, Ga

• Updated accounts as necessary via documents received, calls, or emails and disbursed payments if needed• Created procedure manuals to be used for training based on my knowledge of processes and systems• Consistently achieved exceeding quality scores while completing work items within SLA

• Help my clients buy, sell or rent their properties.• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.• Effectively evaluate market conditions, comparable properties, days on market, and pricing to make adjustments and recommendations.• Represent buyers and sellers, negotiate transactions between buyers and sellers.• Sales prospecting activities including, but not limited to, taking or placing telephone calls, answering emails, preparing written correspondences.• Generate lists of properties that were compatible with buyers' needs and financial resources.• Educate clients on the current real estate market and answered any questions they had.

Greater Atlanta Area

• Help my clients buy, sell or rent their properties.• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.• Effectively evaluate market conditions, comparable properties, days on market, and pricing to make adjustments and recommendations.• Represent buyers and sellers, negotiate transactions between buyers and sellers.• Sales prospecting activities including, but not limited to, taking or placing telephone calls, answering emails, preparing written correspondences.• Generate lists of properties that were compatible with buyers' needs and financial resources.• Educate clients on the current real estate market and answered any questions they had.

East Point, Ga

• Responsible for managing activities performed by the team.• Worked closely with store management team on special projects as needed and/or requested.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Shared best practices for sales and customer service with other team members to help improve the store's efficiency.• Prepared weekly department reports for weekly meetings with senior management to discuss sales performance and strategies. • Trained and mentored staff.

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (Bs), Psychology