Technical Support Specialist
CurrentDell emc service provider: • Monitored server performance to ensure adherence to specified CPU and memory thresholds, aligning with customer requirements using platforms like Oracle, Dell EMC and VSphere in Vodacom DRC.• Advised Clients in the selection of optimal DELL EMC infrastructure tailored to their specific needs. • Successfully implemented Dell EMC data infrastructure for prominent clients such as Keystone Bank and 9mobile. • Assumed the role of both customer service… Show more Dell emc service provider: • Monitored server performance to ensure adherence to specified CPU and memory thresholds, aligning with customer requirements using platforms like Oracle, Dell EMC and VSphere in Vodacom DRC.• Advised Clients in the selection of optimal DELL EMC infrastructure tailored to their specific needs. • Successfully implemented Dell EMC data infrastructure for prominent clients such as Keystone Bank and 9mobile. • Assumed the role of both customer service representative and technical support, providing comprehensive assistance to clients. Show less