Aishwarya Shandilya Email & Phone Number

Melbourne, Victoria, Australia

• Provided timely and effective support to EmpowerHR users, resolving queries, issues, and concerns related to software functionalities and payroll matters. Proficiently diagnosed and troubleshooted technical issues in EmpowerHR, including system errors, data discrepancies, and integration problems.• Demonstrated expertise in writing and executing SQL scripts to troubleshoot and resolve database errors, ensuring seamless database functionality. Meticulously reviewed and tested database… Show more • Provided timely and effective support to EmpowerHR users, resolving queries, issues, and concerns related to software functionalities and payroll matters. Proficiently diagnosed and troubleshooted technical issues in EmpowerHR, including system errors, data discrepancies, and integration problems.• Demonstrated expertise in writing and executing SQL scripts to troubleshoot and resolve database errors, ensuring seamless database functionality. Meticulously reviewed and tested database logs, employing debugging techniques to identify and rectify issues for optimal system performance.• Leveraged Cloud SAASU to load PUP Onboarding files seamlessly, troubleshooting and resolving errors to ensure a smooth onboarding process. Led the creation of comprehensive documentation and detailed flowcharts outlining the ISO 9001 QMS Certification process for the HCM payroll bureau.• Collaborated with the development team to identify client-specific customization needs, participating in the design and testing of enhancements. Utilized JIRA to effectively report and address tickets while documenting testing methodologies applied in maintenance and annual database upgrade releases.• Managed comprehensive customer communications and generated performance as well as breach reports through PowerBI for financial meetings. Proficiently used PowerPoint for impactful presentations and generated monthly SLA reports for clients.• Maintained detailed documentation of support requests, solutions provided, and troubleshooting steps for future reference. Created Hints & Tips Documents to assist clients with similar troubleshooting issues. Assisted in the Payroll Services QMS Certification Process by reviewing and evaluating existing documentation related to team processes, procedures, and policies to ensure compliance with QMS standards. Utilized Microsoft Visio to map out end-to-end processes within the Payroll Services team, identifying gaps. Show less

Melbourne, Victoria, Australia

• Initiated projects by generating work orders through SharePoint and CSO site, optimizing the process by managing work order documentation via Adobe Sign for customer and project manager approvals. Orchestrated comprehensive project setup on NetSuite, meticulously inputting project details, resources, billing information, costing cards, timelines, budgets, and other essential components for seamless project management.• Forecasted and planned daily resource requirements for HCM projects… Show more • Initiated projects by generating work orders through SharePoint and CSO site, optimizing the process by managing work order documentation via Adobe Sign for customer and project manager approvals. Orchestrated comprehensive project setup on NetSuite, meticulously inputting project details, resources, billing information, costing cards, timelines, budgets, and other essential components for seamless project management.• Forecasted and planned daily resource requirements for HCM projects, optimizing workforce allocation and ensuring efficient resource utilization in NetSuite, SharePoint, Sally, etc. Generated monthly billing invoices for clients based on project deliverables and services rendered. Managed and processed Payroll Services and iHelp billing, involving complex billing calculations, ensuring accuracy and timeliness.• Conducted rigorous fortnightly project audits, engaging customers, project managers, and resources to ensure strict adherence to SLAs for projects exceeding $100,000, while conducting monthly audits for projects below this threshold. Methodically documented project audit findings using a structured meeting minutes template to maintain comprehensive project audit reports.• Collaborated with various stakeholders, including Project Managers, Development team, consultants, and Customer Success team, to foster effective communication and collaboration regarding project planning, resourcing, and billing. Prepared regular progress reports and performance metrics for HCM projects, providing insights into resourcing, management, and billing revenue forecasts.• Assisted in training new employees on NetSuite general Administration, Resource allocations, credit requests, etc Show less

Melbourne, Victoria, Australia

• Proactively managed daily resource requirements, ensuring efficient allocation for project execution. Collaborated closely with cross-functional teams to align resources with project timelines, leveraging advanced workforce planning tools.• Spearheaded shrinkage management efforts by analysing data and implementing strategies to optimize productivity and efficiency. Developed and executed comprehensive workforce planning strategies tailored to support the Mobility Global Business Area's… Show more • Proactively managed daily resource requirements, ensuring efficient allocation for project execution. Collaborated closely with cross-functional teams to align resources with project timelines, leveraging advanced workforce planning tools.• Spearheaded shrinkage management efforts by analysing data and implementing strategies to optimize productivity and efficiency. Developed and executed comprehensive workforce planning strategies tailored to support the Mobility Global Business Area's objectives.• Acted as the primary liaison between Mobility Workforce Planning Leads, fostering collaboration and consistency across Global Business Areas. Led initiatives to enhance workforce capabilities and drive global work sharing initiatives, ensuring alignment with strategic goals.• Conducted regular audits to monitor workforce performance and adherence to SLAs, providing actionable insights for continuous improvement. Implemented innovative solutions to address workforce challenges and improve operational effectiveness.• Led the development and implementation of training programs for new employees, focusing on workforce management best practices and system administration. Provided ongoing support and guidance to team members to ensure proficiency in workforce management tools and processes.• Collaborated with stakeholders to develop and implement workforce management policies and procedures, ensuring compliance with regulatory requirements and industry standards. Maintained up-to-date knowledge of workforce management trends and best practices to drive continuous improvement initiatives. Show less

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Assumed a leadership role as the Subject Matter Expert (SME) overseeing a diverse team of 120 staff members across multiple locations, including the Philippines and Melbourne. Provided guidance, mentorship, and support to enhance the team's proficiency in resolving complex technical issues, ensuring exceptional service delivery.• Managed 2nd and 3rd level inbound escalation calls, demonstrating expertise in addressing a wide array of technical issues encompassing Oracle, CRM, POS, ACO… Show more • Assumed a leadership role as the Subject Matter Expert (SME) overseeing a diverse team of 120 staff members across multiple locations, including the Philippines and Melbourne. Provided guidance, mentorship, and support to enhance the team's proficiency in resolving complex technical issues, ensuring exceptional service delivery.• Managed 2nd and 3rd level inbound escalation calls, demonstrating expertise in addressing a wide array of technical issues encompassing Oracle, CRM, POS, ACO, Backoffice applications, portable devices, connectivity, LAN troubleshooting, and user peripheral support. Leveraged remote diagnostics tools such as SCCM and Dameware in accordance with established protocols and procedures.• Successfully spearheaded the testing and implementation of new project Service Level Targets (SLTs), driving the deployment of network issue resolutions and enhancements. Played a pivotal role in resolving concerns related to TCP/IP protocols, DNS, Email, HTTP errors, and back-end system development, resulting in improved network performance and reliability. Show less

Melbourne, Victoria, Australia

• Orchestrated hardware procurement and asset management processes in strict compliance with vehicle contract and acquisition regulations, adhering closely to the company's CRM guidelines.• Acted as the primary point of contact for addressing ad-hoc buyer queries, swiftly liaising with relevant teams to ensure timely resolution and effective sales and stock maintenance.• Conducted daily bank reconciliation tasks to uphold financial accuracy and transparency, while also managing accounts… Show more • Orchestrated hardware procurement and asset management processes in strict compliance with vehicle contract and acquisition regulations, adhering closely to the company's CRM guidelines.• Acted as the primary point of contact for addressing ad-hoc buyer queries, swiftly liaising with relevant teams to ensure timely resolution and effective sales and stock maintenance.• Conducted daily bank reconciliation tasks to uphold financial accuracy and transparency, while also managing accounts payable processing to ensure compliance with financial protocols.• Played a pivotal role in facilitating seamless operations and enhancing customer satisfaction by maintaining optimal stock levels and streamlining sales processes.• Demonstrated meticulous attention to detail and proactive problem-solving skills in all administrative tasks, contributing to the organization's operational efficiency and financial integrity. Show less

Melbourne, Victoria, Australia

• Collaborated with the project manager to conduct process risk assessments, emphasizing Quality, Environment, Health, and Safety aspects of client processes, products, and services.• Developed templates for Manifest, Compliance Matrix, Document Control Register, Risk Register, Standard Operating Procedures, and presentations tailored to clients' specifications. Submitted these documents to the Project Manager for review and approval before their final publication, ensuring compliance with… Show more • Collaborated with the project manager to conduct process risk assessments, emphasizing Quality, Environment, Health, and Safety aspects of client processes, products, and services.• Developed templates for Manifest, Compliance Matrix, Document Control Register, Risk Register, Standard Operating Procedures, and presentations tailored to clients' specifications. Submitted these documents to the Project Manager for review and approval before their final publication, ensuring compliance with control standards. Show less

Melbourne, Australia

• Proficiently diagnosed and resolved software faults to uphold the integrity and security of payroll information, ensuring seamless payroll operations.• Expertly managed the installation and configuration of software applications, ensuring optimal functionality and performance for payroll processes.• Effectively handled certificate renewals for XERO and TSheets software, ensuring compliance with security protocols and minimizing system disruptions.• Managed weekly payroll… Show more • Proficiently diagnosed and resolved software faults to uphold the integrity and security of payroll information, ensuring seamless payroll operations.• Expertly managed the installation and configuration of software applications, ensuring optimal functionality and performance for payroll processes.• Effectively handled certificate renewals for XERO and TSheets software, ensuring compliance with security protocols and minimizing system disruptions.• Managed weekly payroll disbursements for a workforce of 310 employees, demonstrating accuracy and timeliness in payroll processing.• Conducted internal audits to review payroll procedures and practices, identifying areas for improvement and implementing corrective measures as needed.• Maintained clear and effective communication channels to relay improvement reports and ensure alignment with organizational objectives. Show less

Melbourne, Victoria, Australia

• Worked on “Interfacing CM1K: A.I. chip with MATLAB” and “Building a Weather Station” in order to interface a neuro chip with the MATLAB Software to enhance its performance and to understand and explore various applications of the AI chip.• Building a data acquisition unit for temperature and humidity values using Arduino mega 2560, Raspberry Pi, DHT11 and soil moisture sensor and build a client to server communication with the CM1K chip using the TCP/IP protocol• Collaborated with… Show more • Worked on “Interfacing CM1K: A.I. chip with MATLAB” and “Building a Weather Station” in order to interface a neuro chip with the MATLAB Software to enhance its performance and to understand and explore various applications of the AI chip.• Building a data acquisition unit for temperature and humidity values using Arduino mega 2560, Raspberry Pi, DHT11 and soil moisture sensor and build a client to server communication with the CM1K chip using the TCP/IP protocol• Collaborated with engineers from different fields in order to build the interface of the chip and deploy it on multi-level software platforms to explore the possibilities and advantages of the neural chip.• Planning and scoping of the project on Microsoft Project in order to implement the research in a specified timeline and efficient communication of the deadlines to the team• Generating reports and conducting seminars for university students to explain and display the project work. Also, provided general training runs for new researchers on CM1K chip• Special recognition at the Technology Exhibition Day, Deakin University for the work in Neural networks and innovative technology.• Recognized as a Break Through for Cutting Edge Research from Geelong region by Geelong Advertiser Show less

Hyderabad, Telangana, India

• Managed transaction risks by utilizing AWS Software, offering technical solutions to customers and vendors encountering challenges with the Amazon Server.• Effectively resolved an average of 550 inquiries per week through both phone and email channels.• Consistently achieved Key Performance Indicators (KPIs) in speed, accuracy, and volume, maintaining a high level of performance.

Hyderabad Area, India

• Project lead with a team of 6 to design an embedded system with highly sensitive alcohol sensor and Auto Car ignition disable feature in order to • Using the Keil micro vision and Embedded C software on the AT89S52 Microcontroller, L293D driver IC and MCP3208, the alcohol sensing was deployed • Additionally, implementation of different network technologies such as GSM, Satellite and SCADA network communication has been tested to determine the efficiency of data acquisition and… Show more • Project lead with a team of 6 to design an embedded system with highly sensitive alcohol sensor and Auto Car ignition disable feature in order to • Using the Keil micro vision and Embedded C software on the AT89S52 Microcontroller, L293D driver IC and MCP3208, the alcohol sensing was deployed • Additionally, implementation of different network technologies such as GSM, Satellite and SCADA network communication has been tested to determine the efficiency of data acquisition and control• Determined project schedule by studying project plan and specifications, calculating time requirements, and sequencing project elements.• Maintained project schedule by monitoring project progress, coordinating activities, and resolving problems.• Controls project plan by reviewing design, specifications, and plan, scheduling changes, and recommending actions.• Prepares project status reports by collecting, analysing, and summarizing information and trends; recommending actions. Show less

Hyderabad, Telangana, India

• Worked on the project - an image resolution enhancement technique based on interpolation of the high frequency sub band images obtained by discrete wavelet transform (DWT) and the input image & stationary wavelet transform (SWT).• Assist in Implementation, monitoring and control of achievable project schedules and communicate progress with project coordinators, clients and third parties.• Assist with registering, tracking and maintaining asset register of all equipment and specialised… Show more • Worked on the project - an image resolution enhancement technique based on interpolation of the high frequency sub band images obtained by discrete wavelet transform (DWT) and the input image & stationary wavelet transform (SWT).• Assist in Implementation, monitoring and control of achievable project schedules and communicate progress with project coordinators, clients and third parties.• Assist with registering, tracking and maintaining asset register of all equipment and specialised tools ensuring compliance with standards, periodical maintenance and calibrations.• Coordinate all aspects of meetings including agenda preparation, minutes and distribution.• Undertaking data entry, filing, scanning and archiving activities• Carry out other duties required by the Project Engineers. Show less

Hyderabad Area, India

Taught elementary, high school, and college levels by simplifying science and math concepts for better understanding and fun induced learning for around 25-30 students.Assigned home work for grading and understanding the student's strengths and weaknesses.Also, helped with other subjects such as languages and Social Studies.Gained confidence in teaching and explaining concepts. Communication skills were tested to its best as working with teenagers and making them learn & adopt… Show more Taught elementary, high school, and college levels by simplifying science and math concepts for better understanding and fun induced learning for around 25-30 students.Assigned home work for grading and understanding the student's strengths and weaknesses.Also, helped with other subjects such as languages and Social Studies.Gained confidence in teaching and explaining concepts. Communication skills were tested to its best as working with teenagers and making them learn & adopt is an art. Show less

Master Of Engineering - Meng, Electrical, Electronics And Communications Engineering, Distinction

Activities and Societies: Project on Artificial Neural Networks Mini project on Embedded systems

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering, Distinction

Activities and Societies: Project based on Alcohol sensor for immediate locking of the car engine on detection of Alcohol. Industrial.

Intermediate 12Th, Mathematics , Physics And Chemistry, Higher Distinction

Secondary School, Ssc, Higher Distinction

Activities and Societies: Diamond group captain National level Fencing championship Sitar Chess club