• Founded a woman-owned small business (WOSB) in Fairfax, Virginia, providing services in Identity Management/Security, ServiceNow, modernization, and Infrastructure support.• Led strategic planning and business development efforts to secure contracts with public sector clients.• Implemented innovative solutions to streamline operations and increase efficiency in service delivery.

CACI BEAGLE Agile Solution Factory (ASF)

• Federal contractor Supporting DHS U.S. Customs and Border Protection• Program Lead for the enterprise Identity, Credentialing, and Access Management team supporting 100+ applications utilizing Oracle/Okta/Sailpoint identity suites and the Privileged Access Management solution (CyberArk)• Responsible for management of engineering and operational efforts. • Lead engineering efforts by clarifying requirements, managing competing priorities, tactical/strategic planning in order to meet enterprise business requirements and support mission applications/technology.

Service Manager• Member of Oracle’s Advanced Customer Support Services (Oracle ACS) group, supporting the mission critical Advanced Monitoring and Resolution Portal (AM&R) Application which provides 24x7 monitoring and support services for global customers• Service Manager responsibilities included coordination between Engineering & Operations to maintain Incident, Problem, Change, and Knowledge management process. Successfully drove maximum adoption of the ITIL framework and maintained a high value customer relationship to ensure satisfaction with continuous improvement initiatives• Successfully on-boarded multiple high profile Oracle internal enterprise applications into the AM&R platform which included process training, knowledge base documentation and operational support• Led Change Advisory Board to review change requests, coordinate with key service owners and support teams. Managed communication and outreach for service outages including root cause analysis activities reported up to senior and executive management. Security Compliance Manager• Escalation point and Security liaison, promoting security within products, solutions and services• Primary Security Operations Engineer experience supporting various premier external customer accounts • System Administrator and Project lead for password vault and secure token management systems supporting all operations and engineering groups for Sun Managed Operations.

Primary Security Engineer• 24/7 operations management and support of security systems for key customer accounts• Successfully met security requirements for customer initiatives while adhering to best practices and standards• ISO 27001 Certification/Accreditation project plan experience including project tracking, auditing, documentation, personnel reviews and risk assessment• Management and administration of security products including firewalls (Cisco, ASA) and intrusion detection technologies (Tenable, Snort)• Management of Incident and Problem processes and continuous improvement efforts. NOC Engineer:• Tier I and II operational responsibilities including incident/monitoring response, troubleshooting system events and outages within SLA requirements in a fast paced 24/7 managed operations environment• Successfully validated, remediated or escalated events, managed major outage coordination efforts within the operations center environment• Tracked metrics and communicated SLA data, process improvements, and service delivery enhancements

• Provide subject matter expertise to faculty and staff in a multifaceted environment with the goal of creating professional material to distribute to a wide target audience.• Administer workshop training with topics including the integration of a course management system, web design and other technologies within a classroom setting allowing faculty and staff to remain updated with the current technology. • Assist professors in special projects involving custom web design, video editing and graphic design.

• Provide assistance to Computer Forensic Investigators and prosecutors in child exploitation and obscenity cases• Create & Organize charts for investigations using Analyst's Notebook• Learn techniques on searching seized technology for evidence• Process tips from the National Center for Missing and Exploited Children

• Contribute to content and design updates on the internet and intranet sites. • Assist in layout, editing, and production of various periodic publications• Supported creation, editing and assembling materials for the U.S. State Department Grant Proposals