Aisha W. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

I coordinated YWCA Canada's Uplift Program, a federally funded initiative in partnership with the University of Ottawa's Professional Development Institute (PDI). Uplift provided women and non-binary participants with cybersecurity training and employment support to achieve their professional goals.

Hamilton, Ontario, Canada

I worked with a team to support the Faculty of Social Sciences in the development of their equity, diversity, and inclusion strategy.

Hamilton, Ontario, Canada

I facilitated weekly tutorials, evaluated assignments, and consulted with students for 2CL3: Canadian Literature of Social Justice and Dissent under the supervision of Dr. Lorraine York. Students explored novels, memoirs, poetry, and essays to better understand activism within and across racialized, disabled, and queer/trans communities, among others.

Hamilton, Ontario, Canada

I facilitated weekly tutorials, evaluated assignments, and consulted with students for English 3A03: Critical Race Studies under the supervision of Dr. Ki'en Debicki and Dr. Daniel Coleman. The elective course incorporated history, cultural studies, legal theory, sociology, feminist research, literary non-fiction, and poetry to explore our understanding of.

Hamilton, Ontario

Working with Professor Rita Cossa and PhD Candidate Emily Scherzinger, I conducted a literature review to learn more about antiracist, anticolonial, and trans inclusive pedagogies in STEM classrooms as a response to the needs of business students. Based on the results of our research, I co-developed An Introduction to Equity as part of the MacPherson.

Hamilton, Ontario

In collaboration with two of my peers, I planned, developed, and facilitated presentations on effective argumentation and analysis and I met with students one on one every week to provide practical advice to improve their academic writing.

Hamilton, Ontario

I facilitated two weekly tutorials, evaluated assignments, and consulted with students in English 2RW6: Reading and Writing Criticisms under the supervision of Dr. Catherine Grisé. This mandatory course introduced critical theory and supported the development of core skills for second-year students in the department.

Toronto, Canada Area

The promotion to Information and Referral Coordinator reflects the consistency and quality of my customer service, program support, and office administration as well as the expanded scope of my responsibilities as a project manager at Newcomer Women's Services Toronto (NEW).

Toronto, Canada Area

• Newcomer Women's Services Toronto (NEW) is a non-profit that supports recently immigrated women and their families through comprehensive settlement support, innovative programming, language training, and employment.
• Prepared briefings on internal health and safety policies and legislative changes
• Responsible for database management, office administration and support for all senior managers
• Planned and coordinated meetings and events, including booking space, catering, etc.
• Maintained confidential records per FIPPA and managed database of 40+ volunteers
• Revised Human Resources Policy, reports, and grant applications on tight deadlinesProgram Delivery:

Revenue Services Division: Call Centre

• On my return to the City of Toronto's Revenue Services Division as a summer student, I required less than a day of refresher training to resume my role and throughout my tenure, I acted as a resource for new hires.
• Answered over 50 calls per day with attention to detail and clarity
• Explained utility billing and property tax regulations to a diverse clientele
• Directed customers to appropriate municipal and provincial resources
• Made proactive recommendations for programs and services based on customers' needs
• Met with coworkers and management to discuss possible improvements to training program

Revenue Services Division: Call Centre

• As a summer student in the City of Toronto's Revenue Services Division, I completed training in less than two weeks, consistently met performance targets, and provided taxpayers with information on their utility bills.
• Answered over 50 calls per day with attention to detail and clarity
• Explained utility billing and property tax regulations to a diverse clientele
• Made proactive recommendations for programs and services for value-added experience
• Maintained detailed record of calls through internal ticket system
• Directed customers to appropriate municipal and provincial resources

Publishing And Copy Centre

• As a Customer Service Representative at the Publishing and Copy Centre ("P&CC"​), I provided Queen's students and community members with enthusiastic, collaborative customer support in order to meet their needs both.
• Upsold and cross-sold merchandise in order to meet customer needs
• Assisted customers with printing, photocopying, scanning, and faxing
• Completed order forms for large-scale jobs, including poster boards, lamination, and bindings
• Used specialized equipment to bind books and laminate posters
• Answered telephone enquiries in a professional manner

Toronto

• As a summer student, I worked in Newcomer Women's Services Toronto (NEW) Employment Services during a transition period. I met with clients to assess, identify, and support their employment and training goals through.
• Developed Annual Report content in collaboration with supervisor
• Prepared information for and co-facilitated résumé workshops
• Wrote and revised 75+ entry-level résumés to improve clients' labour market access
• Interacted with clients on a one-to-one basis to develop résumés
• Made recommendations to manager with positive response

Toronto, Canada Area

• As a summer student at Newcomer Women's Services Toronto (NEW), I assisted with content development, program support, and clerical duties.
• Developed website content, including program descriptions and staff biographies
• Contributed to the first draft of the Annual Report
• Tutored math based on the JUMP curriculum
• Supported newcomer and immigrant women's nutrition and health through the MOSAICs program
• Performed data entry, administrative tasks, and outreach

Doctor Of Philosophy - Phd, English And Cultural Studies

Master Of Arts - Ma, English Language And Literature/Letters

Bachelor Of Arts (B.A.), English Language And Literature

Activities and Societies: Queen's Debating Union