Spearhead customer service initiatives through social media platforms, enhancing customer engagement and retention. Oversee the customer journey from onboarding to advocacy, ensuring a seamless experience and high satisfaction levels. Analyze service delivery metrics to inform strategy and drive continuous improvement.

• Gauging customer experience via surveys and ensuring the contact center operates at given standard. • Handles customer loyalty and retention via campaigns as well as Telemarketing and revenue collection.• Applies highly effective selling skills while properly engaging and presenting solutions to customers.• Evaluates customer information to explore issues, develop potential solutions and maintain high-quality service.• Prepares product or service reports by collecting and… Show more • Gauging customer experience via surveys and ensuring the contact center operates at given standard. • Handles customer loyalty and retention via campaigns as well as Telemarketing and revenue collection.• Applies highly effective selling skills while properly engaging and presenting solutions to customers.• Evaluates customer information to explore issues, develop potential solutions and maintain high-quality service.• Prepares product or service reports by collecting and analyzing customer information.• Facilitates survey analysis and data visualization of trends and statistical variations, dispersions, and correlations.• Engages in loyalty and retention campaigns for high value customers, with periodic health check and debt collection drive. Show less

• Handled customer inquiries, complaints, billing questions and payment extension/service requests.• Managed conflicts, and unsatisfied customers by repairing trust, locating resources for resolution, and designing best solutions.• Garnered vast knowledge of products and services by taking monthly knowledge tests, bridging knowledge gap wherever it exists.• Recommended potential products or services to management by collecting customer information, analyzing customer needs then… Show more • Handled customer inquiries, complaints, billing questions and payment extension/service requests.• Managed conflicts, and unsatisfied customers by repairing trust, locating resources for resolution, and designing best solutions.• Garnered vast knowledge of products and services by taking monthly knowledge tests, bridging knowledge gap wherever it exists.• Recommended potential products or services to management by collecting customer information, analyzing customer needs then upselling or cross selling company's products. Show less

• Achieved monthly/yearly deposit targets as mandated by bank management.• Maintained effective relationship with the customers and updated the status detail records of each customer interaction.• Gained basic knowledge of bank processes regarding loans, credit or debit cards, E.M.I payments, fixed deposits.• Demonstrated good communication skills to deal with all levels of professionals.• Ensured all regulatory compliance standards were duly met.