Information Technology Support Engineer
Current- Ensuring 99.9% uptime for all internal-facing applications and providing 1st and 2nd level support.- Design and provision of resolution for internal-facing application problems. - Resolving Support tickets for in-house applications. - New application update and upgrade implementation. - Application testing before and after deployments to users. - Modifications and additions to various system standards which led to an increase in service efficiencies. - Maintaining high level of support by consistently improving operating systems and application software knowledge.- Investigation and analysis of data extracted from the database. - Working closely with end-users to assess business requirements, support change, and deliver high-quality customer experiences. - Providing technical support throughout the development phases of new products. - Troubleshooting system and network problems, diagnosing and solving software faults that resulted in cost savings.
