Aishwaria Baskar Email & Phone Number

Windsor, Ontario, Canada

• Provided advanced technical troubleshooting for online streaming platforms such asDisney+ and Hulu, ensuring a seamless user experience by resolving streaming, account, and technical issues in real-time. • Addressed customer inquiries via phone and live chat, resolving issues promptly andefficiently, contributing to high customer satisfaction and improved retention rates. • Utilized Salesforce to manage customer interactions, logging cases and tracking resolutionsto ensure a smooth support process and accurate reporting. • Managed dashboards with key performance indicators (KPIs) such as call handling time, first contact resolution, and positive experience scores, using data to drive continuousimprovement in service delivery. • Collaborated with team members in weekly agile meetings, sharing insights from customerfeedback to identify trends, improve processes, and enhance user experience.

Windsor, Ontario, Canada

• Aiding with producing and maintaining content for the faculty's website using Drupal, social media platforms, and other promotional initiatives.• Creating marketing materials and writing copy for content involving digital, print, video, and other collateral materials.• Editing and designing web content in accordance with Accessibility for Ontarians with Disabilities Act (AODA).

Windsor, Ontario, Canada

• Developing social media content and creating posters for the club.• Managing various social media platforms on behalf of the club.• Updating members via weekly newsletter.

India

• Gained hands-on experience in system analysis, design, development, testing, and maintenance of web-based applications.• Proficient in HTML5 for structuring web content, CSS3, Python, and JavaScript (ES6+) for dynamic client-side functionality. Developed expertise in frontend frameworks like Angular for building web applications.• Skilled in DevOps practices using Git and GitHub for version control and continuous integration/continuous deployment (CI/CD).• Developed expertise in RESTful API integration with user interfaces to create seamless and responsive web applications.• Collaborated with design and functionality teams to discuss project requirements and User Acceptance Criteria, and prepared consolidated reports on sprint progress.• Experienced in writing unit tests and following Test-Driven Development (TDD) practices to ensure code reliability and maintainability. • Demonstrated strong problem-solving skills, with the ability to debug and resolve complex technical issues efficiently.

India

● Provided exceptional customer support through various channels, including phone, email, and chat, addressing inquiries related to the company's educational products and services.● Utilized Salesforce application for managing customer interactions, tracking issues, and maintaining detailed records. Developed custom reports and dashboards to monitor key performance indicators and streamline support operations.● Assisted customers in navigating the platform, troubleshooting technical issues, and optimizing their learning experience.● Consistently met performance metrics, such as customer satisfaction scores and call handling time.● Collaborated with cross-functional teams, including technical support and sales, to ensure comprehensive assistance to customers.

Master Of Management, Business Data Analytics

Bachelor'S Degree, Electronics And Communications Engineering