Key Responsibility Areas (KRA): •Stable and spontaneous acquisition of sellable room nights in diversified markets. (Growth Market, Remote Market, Leisure Market) •Hospitality & operations handling training. •RCA of Social Media Escalation & in stay escalations •Churn property win-back, reconciliation, dispute management, Fraud Prevention •Internal & External Stakeholder management •Policy implementation & Service Level Agreement (SLA) compliance •Minimization of Check In Denials. •OS training (i.e., PMS Training.) •Maintaing the core promises of company across all sector hotels on boarded. •Post Live Audits for compliance checking. •Strategic planning, implementation & change management •Liaison with local Govt. & non. Govt Body •Feedback Management •Vendor Management •Peak Season business Management •Sustainable management of portfolio of hotels assigned.( +250 Room Nights) •Agreesive recovery extraction from market every month. (+ 1 Lakh) •Maintaining an adequate and sufficient capital in hotels and deriving profit margins. •Acquisition of 800+ Rooms with 90% on live state. •On-boarding budget sector, 2 star and 3 star prestigious hotels •Maintaining liaison with Property owner, Property Manager to ensure smooth operation. •Trained more than 10 people who joined in the same role to succeed and add value in diversified markets