Aishwarya Cs Email & Phone Number

2022-01 - Current PSCognizant Technology Solutions India PVT LTD • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.• Managed product backlog effectively, prioritizing high-value items for faster completion.• Conducted daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members.• Developed custom Scrum boards for better task tracking and transparency within the team.• Collaborated with Product Owners to refine requirements and ensure alignment with business goals.• Coached cross-functional teams on Agile principles, leading to an increase in successful project deliveries.• Improved team efficiency by implementing Agile and Scrum methodologies for project management.• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.• Assessed and reported progress to stakeholders regularly, maintaining transparency throughout the project lifecycle.• Managed product backlog and supported Scrum framework for monthly sprint releases.• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.• Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.• Facilitated seamless integration of new team members into existing projects without compromising productivity levels.• Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.• Enhanced team productivity by implementing Agile methodologies and facilitating daily stand-ups.• Resolved staff conflicts and identified potential areas of improvement.• Generated reports for IT project progress and performance.

• Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.• Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.• Maintained up-to-date project documentation, enabling clear communication and transparency among stakeholders.

Handling Lost & Stolen, Fraud claims and Fraud detection through callsExperience working on FDR/One FD screensGuide new hires to improve process knowledge and call handlingFloor walked for fixed term employees between 10/2017 - 12/2017"GOAL" rotational roleAn internal program to enhance MS Excel, PPT, Communication, Interview and stage skills.

Master, Human Resource

Bachelor, Honors