Experienced Customer Experience Manager with a strong focus on optimizing engagement, communication, and operational processes. I excel in customer relationship management, team leadership, and driving digital transformation across large teams. My data-driven approach ensures process efficiency, personalized coaching, and strategic decision-making. Skilled in managing customer lifecycles, handling escalations, and improving engagement metrics, I’m adept at training teams, resolving issues, and aligning operations with business goals. My expertise includes building cross-functional relationships and ensuring consistent performance through continuous process improvement.Software Proficiency:WebEngage | QuickSight | PS ERP | Salesforce | Leadsquared | Freshdesk | MS Excel | Physii Pharma