Aishwarya Patil Email and Phone Number

Leading a Platform development engagement for a B2B cloud based data sharing initiative in a startup kind-of culture relying on innovation, learnability and growth mindset.Involved in conducting customer/user workshops to discover processes, decisions over UI/UX, enabling data driven decisions for identified business case for product design and workflowsTransitioned from Kanban to Scrum. Regularly conduct Scrum ceremonies including sprint planning, daily stand ups, sprint review and retrospectives.Wrote detailed user stories from identified use cases for engineering team and managed backlog for the team in Azure DevOps with a clearly defined acceptance criteriaContributed to product vision, design, product roadmap, development sprints, release/ deployment, user training and track user adoptionPlayed an active role in expanding the team from 5 members to 25+ members. Streamlined the Agile model used for development life cycleWorked collaboratively across multiple teams like customer Product Management team, customer SMEs, technical/ engineering team, QA team and other module teams for scope determinations, timelines and scheduled deliverablesCollaborated with multiple stakeholders, assessed, managed and reported risks, measured key metrics, provided regular governance reportsImproved and aligned processes with best practices for Agile framework adopted.

Lead an RPA initiative to automate the internal procurement approval process using a cloud based SaaS offering, that saved upto 180K USD yearly for the customer enterpriseImproved customer relationship and rapport with my communication and articulation by 80% resulting into almost zero escalations within 2 months of my onboardingDeveloped the automation product vision, strategy, MVP and product roadmap. Identified and articulated business case, contributed to the go to market strategy with competitive analysis and market trends for Unit Internal product offerings. Worked through the Product life cycle, built a product roadmap, ideated and built a prototype, prioritized features critical to business, worked with technical team to develop the productConducted customer interviews to discover processes, created product personas enabling data driven decisions for product design, workflows and integration with other applications like SAP.Designed initial wireframes for the product with process workflows. Prepared live mockup designs during customer presentationsWrote detailed user stories for development team and managed backlog for the team on JIRA.Made initial tech difficulty assessments to prioritize and plan features as per business need. Also negotiated timelines with tech leadsHelped make engineering trade-off decisions. Gathered user experience feedback for product improvement for product growth and scalabilityImproved delivery by adopting Agile delivery model bringing down the deployment time to 2-week sprints from 2-6 months one-time deploymentWrote Process Design Document, Requirements Catalogue and Test cases for functional and user acceptance testing

Lead the Sales and Procurement team for a leading Pharma customer on Infor M3 Upgrade.Collaborated and represented team as the Onsite Customer contact personManaged team with regular task delegation, tracking and status updatesWrote Business Blueprint document, Training manuals, validation test cases and Knowledge Articles for Service Management post Go-Live

Implemented Infor M3, Order to Cash and Procure to Pay processes for a Life Sciences customerHelped with Master data set-up and application configurationExecuted Functional testing for Sales and Procurement modulesGathered functional requirement for 8 different print reports in different languages for their global affiliatesCollaborated with engineering team and Sales office end users for report design, testing and validation.Trained users on new modules and assisted with operational tasksProvided post Go-Live support and assistanceProvided Production support

Worked as business analyst for US Payroll Support project and Middle East Payroll for Infor S3 application.Designed, developed, tested and implemented for Middle East Payroll enhancement featuresPrepared Functional Specifications, Process design documents and User Manuals.Also worked as a Test Automation Functional consultant for multiple Infor applications. Prepared Process Flow documents for the automation engineering team.Performed Functional Testing, Integration Testing and Regression Testing.

Designed, developed, tested and implemented a Time and Attendance feature for a domestic customer, now patented and integrated as part of the TCS iON Cloud ERP, a SaaS offering for small and medium size businesses.Mapped and improved business processes, gathered and analysed functional requirements and configured modules for business use.Wrote Business Requirement Document, Process Design Document, User Manuals, functional test cases and Case studies.Trained users and assisted in operational tasksTravelled 70% of the times for regular customer visits and touch baseHelped identify, track, fix and re-test production issues reported by usersAchieved the fastest Payroll implementation within 3 months for one of the customers

Worked on Windows Phone application interface design as a Systems Engineer.