Aishwarya Yadav Email and Phone Number

1. Partner effectively with the broader People Experience team, Stakeholders, HRBPs, and leadership to ensure strategic and operational excellence of HR Operations.2. Point of Contact: Serve as a point of contact for employees for all HR-related inquiries, employee life cycle, business needs, and reports in a timely and effective manner.3. Promote and embody the organization's values and culture throughout all HR practices and employee interactions.4. Third-Party Relations: Manage relationships with external vendors (e.g., benefits providers, recruitment agencies) to ensure effective service delivery.5. Manage hire to retire (H2R) in SAP with complete documentation. I provide operational support for recruitment, onboarding, profile creation on SAP, contracts, official letters (VOCs, TP, HR letters), leave management, pay awards, resignation, retirement, etc.

1. Effectively manage any queries escalated and ensure that issues are dealt with organizational guidelines and within defined SLA.2. Administer and maintain stakeholder satisfaction to achieve the targets and performance standards expected from the Shared Services organization.3. Worked for MENA region to ensure all HR queries are taken care of with respect to their local policies and laws.4. Skills: policies and processes, expert user SAP SuccessFactors, SAP Cloud for Customer, data management, HRSS, Employee Relations, Employee Central, queue management.

1. Resolve or assign HR administration issues raised by the British Council internal staff.2. Maintained HR databases and records, ensuring accuracy and confidentiality. Gained valuable insights into HR operations and processes.3. Addressing employee inquiries, grievances, and concerns in a consistent manner.4. Ensured that HR practices adhere to labor laws and regulations, and provided reports to the business team.