Aishwarya Revankar Email & Phone Number

Berlin, Germany

Berlin, Germany

• Orchestrated the seamless onboarding and off-boarding processes for new and departing employees, ensuring a smooth transition into or out of the organisation.
• Provided expert IT support to end-users, promptly addressing technical issues and ensuring minimal disruption to business operations.
• Managed incident and request workflows, consistently meeting service level agreements, and improving the overall IT support framework.
• Developed and maintained comprehensive IT documentation, facilitating efficient knowledge sharing and troubleshooting.
• Managed asset inventory, tracking, and disposal, optimising resource allocation and reducing unnecessary expenses.
• Implemented and maintained robust access control measures, ensuring only authorized personnel could access critical systems and data, enhancing security and regulatory compliance.

Pune, Maharashtra, India

• Used ServiceNow call tracking systems to log, track and manage Incidents and Service Requests.
• Managed over 10,000 Incidents/Requests per year, maintaining an overall KPI’s and SLA.
• Troubleshoot software and hardware problems via email and telephone, utilizing remote support tools such as Zoho and Microsoft Quick assist.
• Performed password administration and access support for Active Directory, and several internal/proprietary systems and applications.
• Installed, modified, and repaired Subsea7 software.
• Closing 200+ request by Creating SAP accounts and assigning global numbers for the new joiners.

Pune, Maharashtra, India

• Handling Alight and Ardona user’s issue with their accounts.
• Creating and resolving Incident tickets on ServiceNow.
• Providing remote assistance for user’s application issue like Office 365 applications, Remote desktop, Citrix, VPN and enterprise applications.
• Troubleshoot and resolved all the technical related issues with applications.
• Help user to create account on Active directory and sync the 2FA on their mobile.
• Documented and tracked all received requests in incident management system.

Pune, Maharashtra, India

• Handling inbound and outbound calls for Virgin media customers.
• Troubleshooting Broadband, Television and Telephone issues.
• Handling Virgin media applications and emails tickets through Remedy.
• Handling Faults management issue and outage issues for all 3 services.
• Exceed 90% average Customer Call Audit Scores.

Master Of Business Administration - Mba, Information Technology Project Management, 2.3

Dual Degree with London South Bank University

Bca, Computer/Information Technology Administration And Management