Aishwarya Karve Email and Phone Number
With 15+ years of experience, I specialise in product design for startups, scale-ups, and top-tier brands, transforming digital experiences on a global scale. As a certified AI Designer from Cambridge University, I’m passionate about harnessing artificial intelligence to drive innovative user interactions.Currently, as Lead Product Designer at Marks & Spencer in London, I collaborate with business teams and product owners to oversee all aspects of CX/UI/UX, focusing on creating seamless digital experiences. I lead ideation, prototyping, and refining customer journeys using agile and lean methodologies, ensuring that my designs consistently accelerate client revenues while aligning with user insights.From e-commerce platforms to native apps, I’ve guided startups from concept to launch and enhanced features for established SaaS enterprises. My portfolio includes crafting digital products that have generated £172 million in revenue at M&S, redesigning a loyalty scheme that onboarded 10 million users in 10 months, and reshaping the Swiss recruitment market by leading the development of a SaaS tool that facilitated over 2,100 vetted talents and engaged 122 Swiss employers with 300+ personalised matches. This initiative secured $2.5 million in funding within 2 years.I’ve had the privilege of designing for high-impact brands across the UK, US, Europe, and India, and my passion lies in crafting clean, functional user experiences with pixel-perfect design. Beyond this, I mentor junior to senior-level designers and offer interview coaching. Embracing challenges that have shaped my career, I share my insights with the ADPList community, fostering growth and resilience for myself and the designers I mentor.
Ark Design Studios Limited
View- Website:
- arkdesignstudios.com
- Employees:
- 2
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Ai First Fractional Head Of Product DesignArk Design Studios LimitedDubai, Ae -
Product & Experience Design LeadMarks And Spencer Nov 2018 - PresentLondon, England, United KingdomDriving CX/UI/UX strategies for M&S's digital transformation, I have led high-impact projects that generated £172 million in revenue through personalised experiences and redesigned the loyalty scheme, onboarding 10 million users. -
Basket - Checkout - Payments - ReturnsMarks And Spencer Sep 2024 - PresentAs Lead Product Designer for the Purchase & Post-Purchase mission at M&S, I optimised user experiences across multiple touch points, driving measurable improvements in sales conversions and customer satisfaction. By crafting personalised digital solutions and enhancing user engagement, I played a key role in refining the overall online experience. My efforts contributed to smoother checkout processes, increased customer retention, and improved engagement metrics, ultimately driving significant growth in online sales and customer loyalty. -
Navigation - Product Listing Page - Product Description PageMarks And Spencer Dec 2023 - Sep 2024As Lead Product Designer in the Arrive & Explore Mission team at M&S, I led the redesign of the global navigation system, resulting in a 0.2% uplift in key Product Listing Page (PLP) and Search Results Page (SRP) metrics. This optimisation contributed to an additional £1.6-1.8 million in web revenue, showcasing the impact of thoughtful design on business growth and customer engagement. -
Personalisation - Category Growth - OutfittingMarks And Spencer Sep 2020 - Dec 2023Joined M&S's Mission team to lead strategic design initiatives that generated £73 million in incremental revenue. Spearheaded personalised outfit recommendations that influenced customer choices, resulting in 8.3 million products sold. By scaling personalised interactions from 20 million to 500 million over two years, I drove over 1 billion carousel views and contributed to £172 million in attributable revenue, demonstrating the power of data-driven design in enhancing customer engagement and driving business impact. -
Loyalty Scheme - SparksMarks And Spencer Sep 2019 - Sep 2020Redesigned hub achieved 6 million unique visits in the first week with 75% app engagement, reaching the top of the App Store's shopping category. On boarded 10 million users in 10 months and recorded over 260,000 new registrations in the first month, demonstrating the impact of the streamlined sign-up process. -
Shopping JourneyMarks And Spencer Sep 2018 - Sep 2019Led the PDP redesign, achieving 107 million cart additions and 664 million views within a year, generating over £100,000 in net revenue from the new "Contact Me When Available" feature. -
Fractional Product DesignerArk Design Studios Limited Jan 2014 - PresentLondon, United KingdomAt ARK Design Studios, I’ve led a wide range of design projects across sectors like e-commerce, blockchain, fintech, and more. From high-converting landing pages to breakthrough product designs, I’ve guided clients through various growth stages, helping them secure millions in seed funding. My strengths lie in turning complex data into structured, meaningful user journeys, consistently pushing creative boundaries and delivering pixel-perfect experiences. Whether designing or building agile teams, I focus on exceeding expectations, creating impactful, user-centered solutions that drive business success. -
Principal Product DesignerNeilson Financial Services Sep 2016 - Nov 2018Slough, Berkshire, United KingdomDesigned digital platforms for double-sided financial products, leading projects such as GDPR compliance and brand refresh. Delivered innovative solutions for brands like British Seniors and Smart Life Insurance, setting new industry benchmarks. -
Senior Ui & Ux Designer | Transforming Digital Experiences At LadbrokesLadbrokes Dec 2014 - Sep 2016London, United KingdomLed the development of a multi-channel bet status tracker, transforming the booking experience and enhancing user engagement. Redesigned experiences for SSB, FOBT, and ACCA, integrating digital and retail touchpoints for a cohesive customer journey. -
Art DirectorSirenna Learning Ltd Sep 2012 - Nov 2014Preston, United KingdomIn my role as an Art Director at Sirenna Learning Ltd in Preston, United Kingdom, I spearheaded the development of cutting-edge visual solutions to elevate the user experience and brand identity. Working closely with the design team, I crafted captivating content for digital platforms, ensuring a seamless and visually appealing experience for our audience. Through strategic branding initiatives, I successfully increased user engagement and strengthened brand recognition within the industry. -
Freelance Communication DesignerFreelance Sep 2009 - Aug 2011
Aishwarya Karve Education Details
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University Of CambridgeMerit -
Distinction
Frequently Asked Questions about Aishwarya Karve
What company does Aishwarya Karve work for?
Aishwarya Karve works for Ark Design Studios Limited
What is Aishwarya Karve's role at the current company?
Aishwarya Karve's current role is AI First Fractional Head of Product Design.
What schools did Aishwarya Karve attend?
Aishwarya Karve attended Goldsmiths, University Of London, University Of Cambridge, Symbiosis International University.
Who are Aishwarya Karve's colleagues?
Aishwarya Karve's colleagues are Jason Appleby.
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