- Partnering closely with Relationship Managers to ensure customers achieve a significant return on investment, and feel successful- Serve as a key consultant to assigned accounts, to support effective onboarding, complex implementation and driving engagement of products and services to new and existing customers.- Proactively identify risk and deliver coaching/training to improve utilization of low usage clients- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth

- Created & implemented workflows for invoicing, payment & account reconciliation framework to ensure smooth business processing & fostered client relationships.- Produced Weekly & Monthly Sales & Invoicing reports for review by Operations & Sales Managers.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

• Managed and maintained applicant tracking & candidate management systems• Gathered, modeled and reported on recruitment and candidate metrics• Sourced candidates via variety of methods, including social media platforms and job-boards• Networked with industry contacts, association memberships and associates

• Managing customer escalations & grievances issues and provide satisfactory resolution ensuring brand loyalty• Act as a bridge between front-end & back-end teams• Ownership of follow-ups on high value transaction & disputes• Compiled customer feedback and recommended service delivery improvements to senior management• Training for new hires & colleagues on new client changes as well standard operating procedures