Associate Professional Technical Engineer
Bengaluru, Karnataka, India
• Analyzed issues for the Global employees (America, EMEA & Asia Pacific regions) of Hewlett Packard Enterprise, DXC technology, Microfocus.• Assisted Vice presidents, Premier & Executives, Director employees issues (PREMIER SUPPORT TEAM)• Worked on LCS team tickets (escalated tickets)• Troubleshooted remote access, VPN, outlook, Networking, Amazon Workspace, OS & its performance, windows server installation, enrolling digital… Show more • Analyzed issues for the Global employees (America, EMEA & Asia Pacific regions) of Hewlett Packard Enterprise, DXC technology, Microfocus.• Assisted Vice presidents, Premier & Executives, Director employees issues (PREMIER SUPPORT TEAM)• Worked on LCS team tickets (escalated tickets)• Troubleshooted remote access, VPN, outlook, Networking, Amazon Workspace, OS & its performance, windows server installation, enrolling digital class badges, username & passwords, PDL issues, general mailboxes, ticket generation, SAP, Ms. One Drive, Skype, reset password/pin, sharepoint• Educated users on how to use applications Show less