Aislan Fraga Email & Phone Number

Conduzindo o cliente na jornada, iniciando com o onboarding:- Mineração dos dados;- Validação de dados- Desenho de integrações;- Integração com a plataforma- Conhecendo o negocio do cliente;- Implementação de casos de uso;- Criação de kpi's, gráficos, tabelas, gatilhos e playbooks;- Treinamento sobre o uso da ferramenta.

São Paulo, Brazil

KNOWLEDGE:- Knowledge of CS concepts and practices.- Knowledge of service tools.- Master the SenseData product.- Knowledge of the segment and customer use cases in the segment.- Know the different use cases of SenseData.- Analysis and manipulation of data for investigation and adjustment of data inconsistency.- Critical analysis for problem solving.SKILLS:- Empathy to understand the scenario in the client.- Good oral, written and didactic… Show more KNOWLEDGE:- Knowledge of CS concepts and practices.- Knowledge of service tools.- Master the SenseData product.- Knowledge of the segment and customer use cases in the segment.- Know the different use cases of SenseData.- Analysis and manipulation of data for investigation and adjustment of data inconsistency.- Critical analysis for problem solving.SKILLS:- Empathy to understand the scenario in the client.- Good oral, written and didactic communication to clarify the solution and meaning to the client's demand.- Time management to handle high volume of calls.- Negotiation of call deadlines.- Adaptability.- Logical / Analytical reasoning to understand the calls and idealize solutions.- Systemic vision to map customer demand and SenseData.- Crisis management in highly critical calls.INTERPERSONAL SKILLS:- Negotiation.- Time management.- Problem solving.- Communication.- Conflict Management.TECHNICIAN / HARD SKILLSs:- Service tools (ZenDesk, JIRA, LogDna).- SenseData.- Excel / Google Spreadsheet (verified by LinkedIn).- Power BI.- Understanding of API Documents.- CS (concept, role, metrics).- Investigative analysis of the data.- Training in SenseData segments and use cases. Show less

Aracaju Area, Brazil

• Monitoring of environmental licensing processes;• Conducting inspections;• Representation of companies before the responsible organs;• Support in the elaboration of maps.

Aracaju Area, Brazil

• Sizing and purchase of equipment and consumables;• Production schedule;• Brewring and Creation of new products;• Sales and distribution of the products;• Inventory control;• Conducting quality and sensory tests.

Estância, Brazil

• Team Leadership Assist and Management of work scales.• Monitoring Quality indicators;• Assistance in the determination of the production schedule;• Scheduling of maintenance orders;• Creation/Review of energy blocking procedures;• Implemeting of the Lubrication Toolkit;• Creation of maintenance plans in the SAP system;• Performing technical and operational diagnostics.

São Cristovão

Study of the use of glycerine for phase separation processes in transesterification reactions – Biodiesel.

Bachelor Of Engineering, Chemical Engineering

Graduate Studies, Quality Engineering, 10

Graduate Studies - Quality Engineering

English Language