Provide career development and job search services for students and alumni. Performs responsible work in assisting students identify career goals and locate job opportunities. Responsibilities include employerrelations, career advising/counseling, developing career counseling services, and assists graduates with resume writing and interviewing skills. Documents all program activity, tracks student placement in jobs and internships, analyzes data, and presents periodic reports to the Program Director.

Responsibilities included greeting clients, checking in and discharging patients, assisting kennel staff with incoming and outgoing boarders, multi-tasking in a fast paced, busy environment, assisting with emergency care for patients, answering multi-line telephone, faxing documents, filing, maintaining patient charts, communicating with clients regarding care of patients, answering questions pertaining to the medical care of potential patients, maintaining a clean and friendly environment and cash handling for prescriptions, appointments and products.

Investigated, evaluated, negotiated and settled auto insurance claims to include verification of coverage, legal liability and extent of damage to persons and property, which may have required contact by telephone, by correspondence or in person Adhered to the Company’s mission and values by providing prompt customer service to meet the needs of the customer throughout the claims handling processServed as a resource for other associates on claim related issuesHandled routine and non-routine lawsuits, participating with counsel in the discovery & investigation processAssisted in the training of less experienced claim representatives Served as the Catastrophe Call Center Coordinator, which involved supervisory responsibilities such as clearly communicating expectations, monitoring & motivating the performance of the call center workers, proactively adjusting staffing needs and setting up, staffing, training & communicating the best practices of the Call Center to the volunteersActed as a phone metrics Subject Matters Expert for the team, monitoring daily metrics to determine the strengths & weaknesses of the team along with tracking & analyzing phone data