Customer service management, product expertise, opening and closing responsibilities, cash management. Ordering and controlling stock and sales, analyzing pricing figures. Social media marketing, creating unique and engaging posts, monitoring engagement across platforms.

Responsible for the care and wellbeing of groups of children aged 6 months to 5 years of age. Organized and implemented daily routine to include feeding, rest and activities appropriate to age group. Created engaging programs based on age, interests and abilities in order to encourage learning and development, upholding a child-centered pedagogy.

Acted as first point of communication for clients: booking appointments, answering queries and general problem solving. Responsible for paid accounts of the company as well as managing customer databases. Organized work functions, created newsletters and events to foster relations between clients and accountants. Created and edited content for webpages, social media and email marketing. Engaged in selecting resumes, conducting interviews and training incoming employees in administration.

Provided exceptional customer service for current and prospective students and families. Answered inquiries about the University or Residences and performed general problem solving for customers. Engaged in receptionist duties such as telephone customer service, computer work, inventory and professional writing. Worked independantly as well as in team atmospheres. Aided in the training and seletion process of incoming employees and continued to mentor workers in their new role. Acted as an enthusiastic and positive face for the University and encouraged students fulfill their full potential while at school.

Provided customer service for general inquiries, complaints or returns. Worked independently as well as with team members in providing services. Engaged in processing financial transactions as well as cash office, opening and closing responsibilities. Performed administrative duties including telephone customer service, inventory and paperwork. Aided in staff management in the absence of front end manager. Resolved customer or employee disputes when necessary.

Provided customer service assistance to current members as well as facility tours and company service to prospective members. Shared general knowledge of health and fitness with members. Engaged in financial transactions, receptionist duties and general desk and facility management. Aided in generating new members by organizing and engaging in marketing and outreach programs.