Aisling Mckenna Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

The Real Pippi is a small Irish business for houseplant enthusiasts who love modern design. We play with the balance between hard and soft by mixing colourful fabrics with industrial materials such as metal and concrete to create unique pieces that will showcase your houseplants in a beautiful way.

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Supporting a high-quality Growth product and customer support experienceWork directly with Product teams (Engineers, Product Managers, and Design) to advocate for our customers from a Customer Support perspective (we are the Customer Operations stakeholder).Influence design, delivery, and execution of new products using customer feedback and data.Manage product launch strategy within Customer Operations through cross-functional stakeholder management.Triage escalated issues and/or feedback reported by customers/Support teams (troubleshooting, bug triage, follow-ups, feature requests).Use data to review our current support strategy (processes and policies) to identify and implement improvements.Program management of Customer Stories project (our program to surface customer feedback to product).Support inter-departmental projects as needed.

County Dublin, Ireland

Lead and coach a subset of the Customer Care team to help customers (and potential customers) get a great experience with SquarespaceResponsible for the daily activities of the team, including email, live chat and other supporting functions (quality, training, escalations, etc..)Supportive of the long-term career development of team membersDevelop a highly rewarding, high performing team cultureStay current on Squarespace product developments to be able to coach your team on how to correctly answer inquiriesInfluence the broader strategy for the department which will involve cross-functional collaboration

County Dublin, Ireland

Senior Expert employees will leverage their advanced product knowledge and commitment to delivering an exceptional customer experience to assist advisors, support queue health, and make sure cases are routed to the correct specialty teams. They are able to take end-to-end responsibility for projects of increasing complexity that encompass more than their own work, and are known outside their core team as a strong thought partner in their domain.

County Dublin, Ireland

A Customer Operations Expert will leverage their advanced product knowledge and commitment to delivering an exceptional customer experience to not only solve problems for Squarespace users, but also fellow Advisors, and be a positive advocate of the Squarespace brand.

Dublin

Customer Care, Tech Support, Email Support, Live Chat support.

Celbridge

Internship: Dressmaking, pattern cutting, stoning, working with knits and other stretch textiles, helping with measurements, filling orders, design, research, social media marketing, building a rapport with clients and all the small day to day runnings of a small business.I sought out the internship initially to learn more sewing techniques and ended up developing skills in business, accounting, marketing and creating a brand, social media marketing and entrepreneurship.

Dublin

Customer Service Manager, Retail, Cash Office Assistant, Scheduling, Training, Recruitment, Wage Payment advisor.

County Dublin, Ireland

Team leader in a promotions company, promoting brands such as Innocent Smoothies, Molson Canadian, Dell & Irish Lotto.

Diploma, Product Management, Level 8

https://www.tudublin.ie/study/postgraduate/courses/product-management/

Ba (Hons) Project Management, Business, Management, Marketing, And Related Support Services, Level 8

The BA (Hons) in Business (Project Management) degree programme incorporates a balanced mix of specialised business modules, aimed.

Certificate, Dress Making And Fashion Design, Certificate

Activities and Societies: Dress making, Pattern drafting, Garment construction, Sketching, Sewing, Embellishment, Alterations. 15 week.

Certificate, Textiles And Fibre Arts, Certificate

Activities and Societies: Weaving, Felting, Fabric manipulation, Crochet and Embroidery. 10 week night course.

High School, Secondary Education, Leaving Certificate

Activities and Societies: Green Schools Committee, Chair Person of the Student Council, Mentor to incoming students. Higher level leaving.

Certificate, Project Management

Prince2 Certification