Aisling Kavanagh Email & Phone Number

- Leadership including setting and achieving objectives and promoting an environment and culture of constant learning· Develop Event Objectives and Strategy that support the FAI Football and Commercial Business Plans· Project Manage largescale FAI Events like International Matches/FAI CUP Finals / Awards / Tournaments/other adhoc events· End to end development and management of the Event Invite/Guest Check In Process· Management of matchday activities like Mascots, Flag Bearers, Pitchside presentations/activations· Planning, delivery and management of in venue match experience and branding – LEDs, TVs, Lightshows, event presentation, etc· Act as FAI lead contact for all match day event operations on event day (working outside standard office hours and weekends)· Match VIP and Presidents Box management including President & Government Officials· Key liaison for Event Supplier Relationship Management and Procurement· Design and management of all Event Branding /Hospitality spaces in line with brand guidelines· Act as a Business Partner and Inhouse Event Management Consultant to FAI departments with largescale event requirements (EG new initiative launches, stakeholder meetings, etc..)· Monitoring and evaluating event performance, procedures and match experiences· Act as support for delivery of Club Ireland Events and Match Experience/Branding

The Curragh, Co. Kildare

- Coordinate various race day support services and manage site access, arrivals and requirements for stakeholders and third parties- Recruit, train, roster and performance manage up to 70 raceday staff.- Complete payroll for all raceday staff- Create and Manage Budgets for the Operations and Facility department- Logistic Management for hired furniture, equipment and raceday supplies- Manage day to day relationships with service partners and key stakeholders including clients at a senior level- Negotiate beneficial and competitive rates and contracts with third party service providers.- Ensure continuous review of performance relating to service provisions, contracts and agreements maintaining formal supplier management records.- Negotiate best rates for required services- Create, disseminate and distribute race day documentation including site maps, venue layouts, Event Management Plan, Traffic Management Plan and Major Emergency Strategy- Create and maintain company Health and Safety Documentation including the Health and Safety Statement and Policy- Ensure service providers issue Health and Safety Documentation including insurances, risk assessments and method statements and fire certificates where appropriate- Ensure all Health and Safety elements are adhered to both on racedays and non racedays- Complete and issue accident/incident notification forms- Implementation of standard operating procedures ensuring the delivery of excellent customer service at all times for both external and internal customers- Work cross departmentally to deliver an exemplary customer experience for race day and non-race day events. - Event Manager for non-race day conferences and events- Raise POs and manage invoicing- Facilities Management including schedule and management of planned preventative maintenance and reactive maintenance

- Central liaison point between The CCD staff and clients for pre-planning, onsite and post-event delivery.- Collaborate cross departmentally to achieve successful event delivery.- Build rapport with clients for Conferences, Banquets, Special Events and Exhibitions for events with the number of attendees ranging from 6 to 6,000.- Responsible for monitoring the quality of service delivered and identifying opportunities for added value to the customer experience.- Plan, execute and coordinate logistics for International and National corporate and association events.- Follow up with clients to ensure International Conference Declaration forms and Customer Satisfaction Surveys are submitted in a timely manner.- Provide support to other Event Managers on larger and more demanding events- Delivery of allocated events within package limitations and budget.- Immediate problem solving and decision making.- Identification of up sell opportunities to enhance the client experience and maximise profit for The CCD.- Ensuring supplier costs are accurate and invoicing is correct.- Coordinate and build relationships with external vendors.- Accurately record and disseminate event information through internal booking systems to the client and internal staff at The CCD.- Monthly forecasting and actual cost submission for events.- Management of The CCD Host function on allocated events.- Ensure compliance of Health and Safety measures including Risk Assessments and Method Statements. - Developing and drawing floor plans using Autosketch.

- Lead on the delivery of all Society events with the assistance of the SCSI Support Team including the annual dinner of 1,200 attendees.- Design marketing material for all events e.g. pull up banners, booklets, PowerPoint slides.- Keep the SCSI website current with upcoming event information.- Update the SCSI Conference website.- Create Sponsorship proposals.- Manage event Sponsors.- Manage ticket sales using online ticketing systems such as Ti.to and Eventbrite.- Liaise with suppliers to negotiate best rates for marketing collateral and follow up to ensure timely delivery of all such material.- Use Mail Merge to issue information on all events.- Design and publish e-zines through Newsweaver.- Work closely with the Marketing Department to ensure all material is in line with brand regulations.- Develop a project management structure to ensure efficient operational running.- Build and manage the relationship with key stakeholders in membership as well as sponsors and suppliers.- Draft and deliver on event budgets.- Logistic management of events including venue finding, AV, design.- Attend and manage all regional dinners.- Raise PO’s, collate invoices and ensure payment is received for all events.

- Management of the Service Desk tool including raising, accepting, assigning and closing tickets and tasks. - Ensuring updates on the Service Desk are completed within SLA times and following up with relevant departments to prevent breaches.- Scheduling and conducting training of the Service Desk tool.- Central liaison for pre-event Planning Meetings between clients and The CCD. - Coordination of calendars, booking meeting rooms and hospitality requirements for Planning Meetings.- Compilation and distribution of Customer Feedback information including ownership of the Customer Feedback SharePoint page.- Logging of formal and informal complaints and distribution of same to the relevant departments.- Responsible for accurate preparation and dissemination of the OPW monthly, quarterly and annual operations reports and ensuring all reports are submitted within the agreed timeframe.- Preparation and distribution of the draft and monthly Unitary Charge Invoice.- Central liaison between The OPW and The CCD for monthly audits and operation report enquiries.- Responsible for ensuring all monthly OPW audits are scheduled in a timely manner and attend audits to provide information and record minutes.- Management of the Corrective Action Log post OPW audit and follow up of Corrective Actions noted.- ISO internal auditor responsible for ensuring standard operation procedures are adhered too across all departments. - Administration support across all departments in The CCD including Events, Health and Safety, HR, and Facilities.- Central point of contact for third party suppliers e.g. taxi and courier companies.- Adhoc project work.- Reception support during event and non-event

- Central liaison point between The CCD staff and clients for pre-planning, onsite and post-event delivery.- Collaborate cross departmentally to achieve successful event delivery.- Build rapport with clients for Conferences, Banquets, Special Events and Exhibitions for events with the number of attendees ranging from 6 to 6,000.- Responsible for monitoring the quality of service delivered and identifying opportunities for added value to the customer experience.- Plan, execute and coordinate logistics for International and National corporate and association events.- Follow up with clients to ensure International Conference Declaration forms and Customer Satisfaction Surveys are submitted in a timely manner.- Provide support to other Event Managers on larger and more demanding events- Delivery of allocated events within package limitations and budget.- Immediate problem solving and decision making.- Identification of up sell opportunities to enhance the client experience and maximise profit for The CCD.- Ensuring supplier costs are accurate and invoicing is correct.- Coordinate and build relationships with external vendors.- Accurately record and disseminate event information through internal booking systems to the client and internal staff at The CCD.- Monthly forecasting and actual cost submission for events.- Management of The CCD Host function on allocated events.- Ensure compliance of Health and Safety measures including Risk Assessments and Method Statements. - Developing and drawing floor plans using Autosketch.

- Management of the Service Desk tool including raising, accepting, assigning and closing tickets and tasks. - Ensuring updates on the Service Desk are completed within SLA times and following up with relevant departments to prevent breaches.- Scheduling and conducting training of the Service Desk tool.- Central liaison for pre-event Planning Meetings between clients and The CCD. - Coordination of calendars, booking meeting rooms and hospitality requirements for Planning Meetings.- Compilation and distribution of Customer Feedback information including ownership of the Customer Feedback SharePoint page.- Logging of formal and informal complaints and distribution of same to the relevant departments.- Responsible for accurate preparation and dissemination of the OPW monthly, quarterly and annual operations reports and ensuring all reports are submitted within the agreed timeframe.- Preparation and distribution of the draft and monthly Unitary Charge Invoice.- Central liaison between The OPW and The CCD for monthly audits and operation report enquiries.- Responsible for ensuring all monthly OPW audits are scheduled in a timely manner and attend audits to provide information and record minutes.- Management of the Corrective Action Log post OPW audit and follow up of Corrective Actions noted.- ISO internal auditor responsible for ensuring standard operation procedures are adhered too across all departments. - Administration support across all departments in The CCD including Events, Health and Safety, HR, and Facilities.- Central point of contact for third party suppliers e.g. taxi and courier companies.- Adhoc project work.- Reception support during event and non-event days.

- Central liaison point between The CCD staff and clients for pre-planning, onsite and post-event delivery.- Collaborate cross departmentally to achieve successful event delivery.- Build rapport with clients for Conferences, Banquets, Special Events and Exhibitions for events with the number of attendees ranging from 6 to 6,000.- Responsible for monitoring the quality of service delivered and identifying opportunities for added value to the customer experience.- Plan, execute and coordinate logistics for International and National corporate and association events.- Follow up with clients to ensure International Conference Declaration forms and Customer Satisfaction Surveys are submitted in a timely manner.- Provide support to other Event Managers on larger and more demanding events.- Delivery of allocated events within package limitations and budget.- Immediate problem solving and decision making.- Identification of up sell opportunities to enhance the client experience and maximise profit for The CCD.- Ensuring supplier costs are accurate and invoicing is correct.- Coordinate and build relationships with external vendors.- Accurately record and disseminate event information through internal booking systems to the client and internal staff at The CCD.- Monthly forecasting and actual cost submission for events.- Management of The CCD Host function on allocated events.- Ensure compliance of Health and Safety measures including Risk Assessments and Method Statements. - Developing and drawing floor plans using Autosketch.

- Management of the Service Desk tool including raising, accepting, assigning and closing tickets and tasks. - Ensuring updates on the Service Desk are completed within SLA times and following up with relevant departments to prevent breaches.- Scheduling and conducting training of the Service Desk tool.- Central liaison for pre-event Planning Meetings between clients and The CCD. - Coordination of calendars, booking meeting rooms and hospitality requirements for Planning Meetings.- Compilation and distribution of Customer Feedback information including ownership of the Customer Feedback SharePoint page.- Logging of formal and informal complaints and distribution of same to the relevant departments.- Responsible for accurate preparation and dissemination of the OPW monthly, quarterly and annual operations reports and ensuring all reports are submitted within the agreed timeframe.- Preparation and distribution of the draft and monthly Unitary Charge Invoice.- Central liaison between The OPW and The CCD for monthly audits and operation report enquiries.- Responsible for ensuring all monthly OPW audits are scheduled in a timely manner and attend audits to provide information and record minutes.- Management of the Corrective Action Log post OPW audit and follow up of Corrective Actions noted.- ISO internal auditor responsible for ensuring standard operation procedures are adhered too across all departments. - Administration support across all departments in The CCD including Events, Health and Safety, HR, and Facilities.- Central point of contact for third party suppliers e.g. taxi and courier companies.- Adhoc project work.- Reception support during event and non-event days.

- Welcome organisers, delegates, exhibitors and potential clients to The CCD.- Responsible for providing accurate information on The CCD and surrounding areas.- Point of contact between clients and operational team including the Event Manager on live event days.- Delivery of an exceptional level of customer service to all visitors of The CCD.- Management of the cloakroom function including cash handling and reconciliation.- Providing assistance in the case of emergency evacuations.- Communication of issues or requests across all departments in a clear and concise manner.- Monitoring conference areas during events to ensure Health and Safety and capacity requirements are maintained.

Master Of Science (M.Sc.), Tourism Management

Bachelor Of Science (B.Sc.), Tourism Marketing

Certificate, Event Controlling