Aisling Khan Email & Phone Number

London, United Kingdom

• Working as part of a small support team for 14 locations with 300 IT users. Locations include restaurants, cafe, retail and spa facilities with varying infrastructure and support needs.
• Offered training to new and junior team members to bring them up to speed.
• Provided EPOS, Verifone and Barclaycard PDQ support during busy sales periods.
• Provided remote assistance to employees in various environments – home, store, offices.
• Managed stock levels for the department – ensured equipment was available for growth ofthe company.
• Scheduled and managed WSUS for the company – completing monthly out of hoursmaintenance

London, United Kingdom

Worked as part of a large IT team supporting 250+ users. Here I worked as supervisor to junior team members, training and assisting with escalated tickets. The role included:Project ManagementAsset managementDocumentation and trainingDesktop Support

Canary Wharf, London

• Escalation point for 1st line support engineers.
• Azure admin.
• Advise and train junior colleagues.
• Follow ITIL best practice.
• Troubleshoot complex issues.

Canary Wharf, London

• Assisting with project planning and implementation and UAT.
• Provide telephone, desk and remote support to 200+ users
• Prioritise workload while dealing with walk-ups.
• Maintain documentation and runbooks.
• Ensure Asset register is up to date

London, United Kingdom

• Liaising with and supporting end users, other staff and suppliers regarding incidents and servicerequests.
• Accurately recording, updating, and resolving incidents, service and change requests in line withservice level agreements.
• Offering first line support and advice to all staff.
• Auditing and updating end user asset documentation, operating procedures and work instructions.
• Installing, configuring, maintaining and upgrading end user hardware and software applications.

London Area, United Kingdom

In this role, I oversaw the operations of the continuing professional development process from scheduling, implementation and feedback of over 15,000 registrants per year.

Dublin

Here I assess grant applications through different stages; pre-assessment, assessment of documentation packs, awarding and refusal. All these stages are conducted through a computerised system.As well as this I have been trained in assessing applicants who are self-employed, reading their accounts and determining what is reckonable with regards to the.

Drogheda, Louth

My primary role while working here was field sales, as well as this I had the opportunity to help with recruitment by taking people out on observation days, then training them in sales and helping them progress in the company.

This is the second time I have worked in this hotel. Before I went on an internship in Florida, I had worked in the Ballymascanlon Hotel for around a year and a half.Main duties are serving at weddings and in the restaurant. Have also worked in the bar, and have alot of interaction with customers.

Carlingford, Co. Louth.

Opening and closing of business, Food and beverage service, taking bookings, greeting guests, check in, receivement of payments, and stock intake.

I worked here as a banquet server for a 6 month internship. I also worked across departments;sales department assistant, room service, hostess in cafe and restaurant, and recreation attendant. As well as trained as a banquet captain and in using the events system; Delphi.

Business, Event And Hospitality Management

Education record