Aisling Parke Email & Phone Number

Kilkenny, Ie

Relocated to Chicago from Ireland.

Worldwide, Oo

• CUSTOMER SERVICE TRANSFORMATION: Led the development of an innovative future state customer service model for a large public sector organization. Applied service design methodologies to develop user-centric services and enhanced employee experience rooted in detailed data analysis and cutting-edge research.• INNOVATION AND DESIGN THINKING: Led and upskilled a cross-functional team in innovation and design thinking, guiding the application of these skills in project execution. • SENIOR STAKEHOLDER ENGAGEMENT: Engaged with senior stakeholders to agree the most effective customer service model for the organization, ensuring alignment with overarching strategic goals.

Worldwide, Oo

• STRATEGY AND OPERATING MODEL: Spearheaded a team to develop strategic operating model blueprints, emphasizing people, processes, and technology leading to significant organizational change.• STAKEHOLDER MANAGEMENT: Directed the creation of detailed blueprints and future state options for high-level organizational areas, collaborating with senior stakeholders to envision and plan for strategic advancements.• COLLABORATION AND AGILE IMPLEMENTATION: Enhanced project delivery and stakeholder engagement by integrating agile methodologies, focusing on a user-centric design approach.• TRANSFORMATION LEADERSHIP AND GOVERNANCE: Spearheaded the development of comprehensive structures and governance for a pivotal multi-year transformation program, crafting a strategic roadmap and establishing robust risk management frameworks.

Worldwide, Oo

• OPERATIONAL EFFICIENCY AND LEADERSHIP: Realized ~10% savings of a €10M operational excellence program in a large retail bank through the agile delivery of strategic initiatives. • INNOVATION & AUTOMATION IMPLEMENTATION: Led the implementation of automation technology within a service contact center. This initiative not only demonstrated significant cost efficiency but also established a solid foundation for future scalability and operational excellence.• STRATEGIC BUSINESS CASE: Developed the current state operating model maturity assessment for the service contact center. This work was instrumental in developing a strategic investment case, underpinning the transformational agenda of the service contact center.

Worldwide, Oo

• PROCESS DESIGN: Designed 8 refresh and remediation processes within a large pillar bank in accordance with the AML Directive. • VENDOR MANAGEMENT: Orchestrated the mobilization of a 250-member offshore team in India, overseeing operations, training, and governance.

Worldwide, Oo

Managed the full roll-out of a strategic screening solution across an pillar bank to facilitate ongoing customer screening in accordance with the AML Directive.

London, Gb

• OPERATIONAL MANAGEMENT: Played a critical role in the day-to-day management of the Department, ensuring the delivery of efficient and high-quality service through effective staff and resource management. This commitment to operational excellence was instrumental in maintaining high service standards.• ADVANCE SPECIALIZATION: Trained in CT and angiography, focused on delivering exceptional patient care and superior image quality while minimizing radiation exposure. This dedication ensured that patients received the lowest possible radiation dose.• LEADERSHIP: Led a department-wide initiative on 'The recording/taking of images by Patients during Diagnostic Imaging,' directly addressing Information Governance challenges. This leadership was pivotal in safeguarding both staff and patients, enhancing the department's compliance and patient care ethics.• EFFECTIVE COMMUNICATION: Established and maintained seamless communication across various levels of the department, ensuring the smooth operation of the Radiology service. The ability to navigate complex interpersonal dynamics facilitated an environment of cooperation and efficiency.• PROFESSIONAL DEVELOPMENT: Consistently kept clinical knowledge current through continuous professional development, including attendance at renowned courses and clinical governance sessions, such as the ‘Anatomy and Physiology’ course offered by Edinburgh University. • SPECIALIZED IMAGING TECHNIQUES: Proficient in DEXA scanning, providing updated scans and managing documentation for patients in the POPPY research initiative.• TECHNOLOGICAL PROFICIENCY: Enhanced the Picture Archiving and Communication Systems (PACS) operations, organizing images for hospital-wide access and addressing queries related to the secure storage of images. Recognized as a super user of the Image Exchange Portal (IEP), facilitating the secure transfer of images across UK hospitals in compliance with information governance policies.

London, Gb

Chelsea and Westminster Hospital NHS Trust, London celebrated for its clinical excellence, delivers comprehensive healthcare services ranging from emergency care and maternity to specialized HIV treatment, emphasizing high-quality patient care through advanced technology and evidence-based practices.Key achievements include: • DIVERSE CLINICAL EXPERTISE: Demonstrated exceptional versatility in diagnostic radiography, providing high-quality diagnostic imaging across a broad spectrum of patient demographics, including pediatric, adult, burns, bariatric, ITU, and NICU patients. Consistently aimed for excellence in each examination to ensure optimal diagnostic outcomes.• MULTIDISCIPLINARY PROFICIENCY: Excelled in numerous settings, including A&E, fluoroscopy, and theatre, upholding strict protocols to integrate radiographic services smoothly.• PROTOCOL DEVELOPMENT: Contributing significantly to the radiology department's UKAS-accredited ISAS Diagnostic Imaging Service in January 2014. Collaborated closely with consultant radiologists to revise and develop fluoroscopy protocols for both adult and paediatric patients, significantly enhancing the department’s diagnostic capabilities and service quality.• OPERATIONAL EXCELLENCE: Showcased superior organisational skills and an acute ability to prioritize patient care based on urgency. Demonstrated adeptness in working collaboratively within multidisciplinary teams, especially in high-pressure environments like theatre, as well as efficiently handling responsibilities in solitary roles, such as in A&E• EDUCATIONAL LEADERSHIP: Actively contributed to the professional development of colleagues and student radiographers by designing and delivering educational sessions on specialized topics including fluoroscopy and OPGs. Engaged students and junior staff in interactive learning through practical exercises, fostering an environment of self-learning and continuous improvement.

Msc In Management (Business), Business Administration And Management, General

Bsc Diagnostic Radiographer (Hons)