Hi I'm Aislin the co-founder of ProHara, your solution to achieving accessible customer service, with confidence. ProHara is an online, self-paced Accessibility Training program that gives your team the skills to welcome and meet the needs of people of all abilities. Accessibility matters and how you treat people matters even more. Get in touch today to see how we can help you take your Customer Service Excellence, to the next level of inclusion.prohara.cominclusion@prohara.comMy official Bio...Aislin is a nationally recognized expert in accessibility policy implementation and training. She works with Canada’s largest transportation and transit agencies, as well as private sector organizations, to create an inclusive customer service experience. Aislin’s areas of training expertise focus on fostering empathy through understanding unconscious bias and how to develop inclusive communication techniques in the workplace and beyond.Aislin is a Certified Professional Consultant on Aging and sought-after presenter on Aging and Accessibility. Accredited by the Canadian Standards Association (CSA) and the Rick Hansen Foundation as an Accessibility Assessor (RHFAC) working closely with people with disabilities, Aislin has published over 37 accessibility policies and has helped to foster inclusive customer experiences for organizations across the country including Toronto Transit Commission (TTC), City of Edmonton, VIA Rail Canada, HelpAge, Durham Region Transit and many more.Aislin is an avid golfer and teaches yoga in Prince Edward County, Ontario where she lives with her husband and miniature dachshund.To learn more about my work in accessible and age-friendly transportation go here: https://www.oharaconsult.com/about