Amr Ismael Email & Phone Number

• Provide overall leadership and management for the entire sector (Community Management – Facility Management – Security).• Monitor key performance indicators and metrics to identify areas for improvement and profitability.• Collaborate cross-functionally with other departments to drive the success of the sector meeting organization.• Develop policies, procedures, and best practices to optimize the overall clients’ experience.

Cairo, Egypt

• Improve community business sector performance and utilize all opportunities to enhance the operation and boost profitability.• Fulfill communities’ commercial consumption and entertainment requirements through managing the full leasing and events process.

North Coast, Egypt

• Manage all facilities operation (MEP – HK – Pest control – Agriculture – Security and control) of delivered residential projects in addition to living community inquiries and requirements.• Manage all personnel on site/project in order to achieve operational goals of assigned project.• Periodically perform site analysis reporting handed-over, construction and community, and projects updates and requirements.• Perform annual budget and development plan.• Handle phone and face to face interactions with clients, providing all the support needed; and establish a strong relation of trust through resolving disputes, manage claims, and respond to complaints and inquiries promptly and professionally.

Cairo, Egypt

• Closely monitoring facility services provider performance on site.• Periodically perform site analysis reporting handed-over, construction and community, and projects updates and requirements.• Perform annual budget and development plan.• Handle phone and face to face interactions with clients, providing all the support needed; and establish a strong relation of trust through resolving disputes, manage claims, and respond to complaints and inquiries promptly and professionally.

Egypt

• Develop marketing and advertising strategies to meet clients’ objectives.• Review, design, and execute the promotional materials to improve brand image.• Manage all social media channels.• Manage and participate in marketing events.

6Th Of October, Cairo, Egypt

• Managing marketing team.• In charge of managing and supervising all marketing, advertising and promotion activities.• Market researches.• Performing analysis of customer behavior, market condition and competition situation.• Developing and executing marketing campaigns.• Managing the budget for marketing department.• Provide support in working with public media and advertising agencies.

Km.38 Cairo-Alexandria Desert Road, Sheikh Zayed City, Egypt

• Handle phone and face to face interactions with clients; following up on client(s) adjustments requests, claims, quotations, and process client(s) orders, coordinating with all involved departments.• Managing all community issues on site in coordination with all departments involved.• Participate in performing monthly requested reports.

6Th Of October City, Cairo, Egypt

• Create and implement monthly, Semiannual, and annual marketing plan and activities.• Set sales strategies and targets.• Direct and assist sales team to achieve monthly targets.• Effectively supervised handling customer complaints and inquiries.• Supervised internal operation and facility management.

6Th Of October City, Cairo, Egypt

• Perform indoor selling, sales calls, and corporate sales.• Maintained members' renewals.• Effectively handled customer complaints and inquiries.

Maryland, Misr El Gededa, Cairo, Egypt

• Perform indoor selling, sales calls, and corporate sales.• Maintained members' renewals.• Effectively handled customer complaints and inquiries.

Course, Project Management

PMI authurized PMP exam Prep.

Bachelor Of Science (Bsc), Computer Scince

Computer Science