Aissa C. Email & Phone Number

Bgc Taguig Philippines

*Main resource for clients within the NICE platform for client's contact center management.*Handling account management and technical resolution for client's account and day-to-day operations issues.*Responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts.*Help overcome issues that arise, help clients succeed in their business with using NICE technology and services, help clients expand their usage of NICE products… Show more *Main resource for clients within the NICE platform for client's contact center management.*Handling account management and technical resolution for client's account and day-to-day operations issues.*Responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts.*Help overcome issues that arise, help clients succeed in their business with using NICE technology and services, help clients expand their usage of NICE products, be a reference to prospective customers and make sure to maintain good working relationships with existing customers making them loyal and long term customers. *Assists FedRamp Clients with their contact center solutions issues and acts as their Nice Incontact advocate.* Assists 211 Account with their contact center solutions issues.* Assists clients with Studio Scripting concerns.* Assists clients with Interactions Analytics platform. * Assists clients with NICE WFM platform issues. Show less

Makati, National Capital Region, Philippines

A member of a group of passionate employees across the business unit with a commitment to positively influence employee engagement within the organization.

Makati, National Capital Region, Philippines

I worked for a travel and expense company and I was overseeing a group of 9-10 Reporting Consultants and was a Project Manager at the same time. I used to build business reports using Cognos and do business report consultancy for clients.

Makati, National Capital Region, Philippines

Responsible for overseeing and spearheading the preparations for the SAP Concur KOP 2019 (Kick-Off Party), talking to vendors and having them accredited thru SAP Ariba for procurement purposes and requirements.

Makati, National Capital Region, Philippines

Responsible for organizing events to keep the employees engaged and are in-line or in-perspective with the companies’ views, goals, mission and vision in the Reporting Services Department. * Planning and strategizing the budget allocated for employee engagement activities.

Makati, National Capital Region, Philippines

Member of the group that promotes the slogan: Sustainability@SAP - Help the world run better and improve people's lives* Responsible for providing awareness, knowledge and best practices sharing towards the attainment of the 17 Sustainable Development Goals, this is in coordination with UN Global Goals wherein we aim to create positive economic, environmental and social impact and ultimately help in making people’s lives better.

Alphaland Southgate

Makati, National Capital Region, Philippines

* Assist New Hires, who are endorsed to productions, with their calls with clients, providing them with spiels or sharing best practices in handling clients. * Handled a group of 5 New Hires and oversaw their overall performance, i.e. calls, quality monitoring, handling additional training, and doing coaching or feedback sessions.

Makati, National Capital Region, Philippines

Responsible for assisting Small Business Owners in their payroll and tax needs. Inputting new hire information on their company profile, calculating taxes for payroll information, entering garnishment or levy information in employee profile.

Glorietta, Makati, Philippines

Responsible in handling and assisting new hires transitioning from training to productions. Assist them in proper collections techniques and provides them with spiels that will help them in dealing with clients that have delinquent credit card accounts.

Ortigas, Philippines

Handled a team of 6-7 Associates, mixture of New and Tenured employees and managed their performance. Responsible in making sure that the Goals set by the Business Unit is met. Also responsible in overseeing the performance of the entire Business Unit when the Team Leads and Managers are not available.

Ortigas, Philippines

Handles and manages group of 5-6 new associates and overseeing their performance and assisting them in meeting specific KPI's set by the Business Unit after transitioning from training to productions.

Ortigas, Philippines

Handles and collects for credit card accounts that are seven months past due and are about to charge-off.

Ortigas, Philippines

Third Party Credit Card Collections Representative handling accounts that are three to six months past due.