• Installing, configuring and supporting network equipment including routers, proxyservers, switches, Radios.• Procuring network equipment and managing subcontractors involved withnetwork installation.• Taking ownership of customer reported issues and queries and ensure that thecustomer's expectations are met, as well as to regularly update and managetechnical support tickets.• Following standard procedures for proper escalation of unresolved issues to theappropriate internal teams.• Configuring firewalls, routing and switching to maximize network efficiency andsecurity.• Reproducing the actual issue on the hardware which customers are facing.

• Monitoring systems. Using diversified tools to monitor performance and capability of computer systems. • Troubleshooting problems. Working to triage or troubleshoot the issues within their defined areas. • Tracking issues. Tracking and documenting all defects and resolutions in detail through a designated ticketing systems. • Reporting incidents. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

• Logging and processing support calls,• Installing and configuring computer hardware, software, systems, networks, printers and scanners,• Solving password problems,• Talking to clients and computer users to determine the nature of any problems they encounter,• Investigating, diagnosing and solving computer software and hardware faults,• Troubleshooting and debugging IT systems to ensure error- free functionality and end-user satisfaction,• Managing multiple tasks to deadlines, communicating progress at regular intervals,• Maintaining and upgrading existing systems as required,• Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent.

• Handling incoming phone calls/ e-mails from customers regarding technical issues related to everyday usage of a computer, • Analyzing and resolving most common enquiries using step- by- step solutions provided, • Delivering high quality standard service to customers, • Cooperating with IT specialist team to deal with more complex issues

• Create art for banners, emails, landing pages, websites, mobile devices, social media, presentations, and other related design assets,• Develop intuitive, usable, and engaging interactions and visual designs for mobile,• Participate in the development process from definition, through design, build, test, release, and maintenance,• Research and track advancements in mobile application design patterns,• Break any design problem down into viable actionable chunks and solve them with clarity and precision,• Staying in the loop and on top of the latest standards, changes, trends in the mobile design field,• Work across platforms, including Android, HTML5 and iOS.