Aissata Sow Email & Phone Number

I am a dedicated IT professional with a Bachelor of Science in Information Technology and over a decade of experience in customer service, operations, and technical support. I have a proven track record of delivering high-quality service in fast-paced environments, driving operational efficiency, and enhancing client satisfaction.My technical skills include hands-on experience with HTML, CSS, JavaScript, and database management (SQL/NoSQL). I am continuously expanding my IT knowledge, currently working toward COMP-TIA A+ certification, and am eager to apply my expertise in roles such as IT Support Specialist, Systems Analyst, or Web Developer. I excel at quickly analyzing complex problems, implementing effective solutions, and collaborating across teams to meet organizational goals.Throughout my career, I’ve led teams, optimized workflows, and resolved technical issues for organizations such as the United States Postal Service and Cleveland Marriott East. I’m passionate about integrating technology to solve business challenges and improving operational processes.